Lake Shikotsu Tsuruga Resort Spa Mizu no Uta
9,1/10 Exceptional - Based on 415 reviews
A true haven of peace nestled by the majestic Lake Shikotsu, this ryokan in Chitose unfolds in perfect harmony between tradition and modernity. Warm-toned woodwork, captivating aquatic panoramas, and subdued lighting create a soothing ambiance. The complex invites relaxation with its luxurious spa, indoor and outdoor hot springs, and revitalizing massages. Visitors can also enjoy spaces dedicated to yoga and fitness for total well-being in the heart of nature.
Quintessence of Japanese elegance, the rooms offer exquisite comfort, between subtle tradition and refined modernity. Tatami mats blend with contemporary design elements, creating a pure and welcoming atmosphere. Some rooms even offer open-air hot spring baths, ideal for intimate relaxation while admiring the surrounding landscapes. Every detail, from the minimalist furniture to the breathtaking view, has been designed for an unforgettable experience.
Take your taste buds on a journey at the two on-site restaurants. Amamu offers a gourmet buffet mixing local and international flavors at any time of the day, while the Japanese restaurant Ama no Uta elevates local specialties in delicately presented dishes. Between these feasts, the Ape bar invites you to enjoy a drink in a cozy atmosphere, and sweet lovers will find their happiness at the Labo pastry shop. Everything here contributes to extending the pleasure and enhancing your getaway.
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Book on Booking.com
A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Rating
7/10 Valuing an elegant fusion of modernity and tradition, this ryokan charms with its enchanting baths and well-presented meals, although modestly traditional. The rooms offer a comfortable ambiance with classic elements, and the architecture harmoniously mixes various styles, although slightly Western.
Highlights of the Ryokan
Thermal Bath/Onsen
Open-air Bath
Public Bath
Massages
Sauna
24/7 Reception
Refrigerator
Terrace/Balcony
Wi-Fi Connection
Parking
Air Conditioning
Airport Shuttle
Restaurant
Positive Reviews
Exceptional onsen and spa experience
Guests consistently praise the onsen and spa facilities, describing them as ultra zen, relaxing, and beautiful, with both public and private options offering stunning views and privacy.
High quality food and dining variety
The meals, especially the kaiseki dinners and breakfast buffets, are described as exceptional, with fresh ingredients, artistic desserts, and a wide variety of choices, pleasing both visually and gastronomically.
Spacious and comfortable rooms
Rooms are frequently noted as spacious, comfortable, and well-equipped. Some feature open-air baths, and guests appreciate thoughtful amenities like pillow shops and personalized touches.
Outstanding staff and hospitality
Staff are described as kind, polite, attentive, and able to communicate well in English. Their hospitality and willingness to accommodate special requests are highly valued by guests.
Beautiful location by Lake Shikotsu
The property’s location on the banks of Lake Shikotsu offers breathtaking views, a peaceful atmosphere, and easy access to scenic walks, making it a perfect getaway spot.
Unique and relaxing atmosphere
Guests love the tranquil, exclusive resort ambiance, traditional Japanese touches, relaxing lobby design, and special experiences like harpist concerts and marshmallow BBQs for families.
Negative Reviews
Remote location and limited transport
Some guests mention that access from the train station can be lengthy, with limited bus or shuttle options, requiring advance planning or taxi use for convenience.
Dining room noise and atmosphere
A few guests found the Japanese restaurant dining room too open and noisy, especially when large groups were present, which affected the romantic atmosphere for couples.
Room amenities for children
Some families noted that yukata or resort wear in children’s sizes were not always available or provided as promised, and staff at night could be more attentive to children.
Desire for more dining variety
A few guests wished for more variety in buffet meals, as they found the options to be similar each day or wanted additional complimentary items like sake at dinner.
Bed softness and seating comfort
Some guests would have preferred softer beds or more comfortable seating areas in the rooms to enhance overall comfort during their stay.
Guest service after checkout
There were instances where guests felt post-checkout service, such as lost item handling, could be improved, with faster response and proactive communication from the hotel.
Does the ryokan have onsen?
Yes, Lake Shikotsu Tsuruga Resort Spa Mizu no Uta offers indoor and outdoor hot spring baths (onsen). Some accommodations even include a private open-air hot spring bath.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 7:00 PM, and check-out must be done by 10:00 AM. If you have a special request for your arrival time, it is recommended to notify in advance.
What languages are spoken on-site?
The staff speaks English and Japanese, facilitating communication with international visitors.
Does the ryokan accept pets?
No, pets are not allowed in this establishment.
Is there a restaurant on-site?
Yes, there are two restaurants on-site: the Amam restaurant offers buffets all day, while Amano Uta serves Japanese specialties. There is also a bar and a pastry shop for sweet snacks.
Is parking available?
Free parking is available for guests near the establishment. It is not necessary to reserve in advance.
What activities or tourist spots are near the ryokan?
The ryokan is located just a 5-minute walk from Lake Shikotsu and its tourist office. You can also enjoy cycling, walks around the lake, or other activities such as canoeing on the lake.
Does the ryokan offer cultural activities?
Yes, the establishment sometimes organizes cultural activities such as guided tours, walking tours, and concerts. These options are often available on request or may be offered at an additional cost.
What wellness services are offered?
The ryokan has a spa and wellness center, offering massages, a steam bath, public and open-air baths, as well as yoga classes and a fitness center.
Are there any restrictions for smokers?
Yes, the entire establishment is non-smoking. Specific areas outside may be set up for smokers.
How can I reach the ryokan from the airport or train station?
The ryokan offers a free shuttle from New Chitose Airport, as well as from Chitose and Minami-Chitose stations. Remember to book this service in advance.
What types of rooms are available for families?
Spacious family rooms are available, often with tatami mats and single beds. Some rooms also include a private open-air bath.
