Surfeel Hotel Wakkanai
8,3/10 Excellent - Based on 823 reviews
Established in the heart of the charming city of Wakkanai, this authentic ryokan stands out for its legendary hospitality and a variety of services dedicated to well-being and relaxation. Its elegantly arranged spaces offer a haven of serenity, while its services, such as relaxing massages and free Wi-Fi, meet the expectations of travelers seeking both comfort and modernity. The immediate proximity to JR Wakkanai Station further enhances the convenience of this exceptional place.
Harmonious and bright, the rooms of this establishment delight with their neat design and soothing view of the port or surroundings. Whether it’s the standard rooms with refined interiors or options with magnificent sea panoramas, every detail aims to maximize comfort. Air conditioning, a flat-screen TV, and modern amenities like an electric kettle ensure a seamless experience, ideal for recharging in a ryokan in Wakkanai.
Gourmets and lovers of delicate flavors will find their happiness with the three on-site restaurants. The Marine restaurant offers delicious Western cuisine, while classic Japanese dishes can be savored in a traditional setting. For a memorable experience, the Hamanasu grill specializes in tasty teppanyaki grills, offering a symphony of flavors in a warm atmosphere. Moreover, the surroundings abound with options for visitors wishing to further explore the culinary riches of Wakkanai.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
4/10 Establishment offering a beautiful maritime view and modern rooms, but with limited traditional elements. The culinary experience is varied without fully reflecting the complexity of kaiseki. Although comfortable, the atmosphere lacks immersive Japanese touches. No real onsen is visible, reducing the overall authenticity.
Ryokan Highlights
24/7 Reception
Refrigerator
Wi-Fi Connection
Parking
Air Conditioning
Restaurant
Positive Reviews
Excellent location near station and sea
Many guests appreciated the hotel’s location, close to the train station, bus terminal, ferry terminal, and the sea. Attractions and restaurants are within walking distance or a short drive.
Stunning sea and sunrise views
Rooms offer beautiful views of the sea, sunrise, and local landmarks. Guests enjoyed being able to see the coast and the harbor from their rooms.
Spacious, comfortable, and clean rooms
Reviews frequently mention clean, spacious, and comfortable rooms. The facilities are well maintained, and the beds are comfortable for a good night’s sleep.
Varied and delicious breakfast
Breakfast is often praised for its variety and quality, with options for both Japanese and Western cuisine. Freshly baked bread and rice are highlighted as favorites.
Helpful and friendly staff
Staff are described as friendly, helpful, and attentive, resolving guests’ needs and providing clear explanations. Many guests felt very welcome during their stay.
Convenient amenities and parking
Guests found amenities such as free parking, good Wi-Fi, and easy access to transportation very convenient. Some mentioned the convenience of buses to the airport from the hotel.
Negative Reviews
Issues with air conditioning and room temperature
Several guests noted difficulties adjusting the air conditioning, with rooms sometimes too warm even when set to lower temperatures. Fans were sometimes requested to improve comfort.
Pillows too soft or flat for some guests
Some reviews mention that the pillows provided were too soft or flat, making it difficult for certain guests to get a good night’s sleep.
Dirty or blurry windows affect the view
A few guests commented that windows were dirty or had condensation, making it hard to enjoy the otherwise nice views from their rooms.
Minor room maintenance and dated appearance
Some rooms appeared a little dated or showed minor signs of wear. However, guests generally felt this did not detract significantly from their stay.
Limited English proficiency among staff
A few guests experienced communication challenges due to limited English spoken by some staff members, though staff were still described as helpful.
Some amenities located in the lobby
Microwave, washing machine, and sometimes only one laundry machine are located in the lobby, requiring guests to leave their rooms to use these facilities.
What are the check-in and check-out times?
Check-in is from 1:00 PM to 11:30 PM, while check-out is until 11:00 AM.
What languages are spoken at the hotel?
The staff speaks English and Japanese, facilitating communication with international guests.
Are there any restrictions regarding pets?
Pets are not allowed within the establishment.
What dining options are available?
The hotel has three restaurants: the Marine restaurant for Western dishes, a Japanese restaurant, and the Hamanasu for teppanyaki grills.
Is parking available?
Yes, free private parking is available on site without the need for prior reservation.
What tourist activities are available nearby?
The hotel is located 10 minutes by car from Cape Noshappu and 40 minutes by road from Cape Soya. These sites are excellent options for sightseeing.
Do you offer wellness services?
Yes, massages are available at the hotel to offer relaxation and well-being to our guests.
What transportation options are available to reach the hotel?
The hotel is ideally located just a 3-minute walk from JR Wakkanai Station, making it easily accessible by train. Wakkanai Airport is also 30 minutes by car.
Does the establishment offer cultural activities?
In addition to visits to Cape Noshappu and Soya, the hotel’s location allows for exploration of local cultural aspects based on their strategic location.
Does the hotel have facilities for disabled guests?
Yes, the hotel has facilities adapted for disabled guests to ensure their comfort during their stay.
What is the setting of the accommodation offered?
All rooms are bright, thanks to large windows, air-conditioned, and equipped with a flat-screen TV, refrigerator, and electric kettle for tea.
Is Wi-Fi available?
Yes, Wi-Fi is free and accessible throughout the establishment.
