Toya Kanko Hotel
7,8/10 Very good - Based on 796 reviews
Bathed by the serenity of the shores of Lake Tōya, this ryokan invites you to an inner exploration through its hot springs nestled in the hollow of mystical caves and its outdoor baths open to the soothing horizon of the lake. The natural hot waters, mingled with the gentle caress of the breeze, offer a sanctuary for those seeking well-being. The stones of the sauna, the soothing whisper of the air, and the possibility of a private bath enchant every visitor into an intimate communion with the elements.
Overlooking the panorama of the lake, the pure and authentic Japanese-style rooms offer an ideal refuge for the soul. The tatami floor, the soft futons, and the delicate shades of the furniture invite you to slow down, to settle, to breathe. Every detail, from the yukata robes to the warm notes of the green tea prepared with care, is designed to recreate the balance and simplicity of a peaceful life in this ryokan at Lake Tōya.
Also renewing the enthusiasm of the senses, the on-site restaurant celebrates the richness of Japanese cuisine through a range of flavors, from nourishing breakfasts to refined dinners served with gestures respectful of traditions. Just steps away from the establishment, the village reveals local cafes and restaurants, each visit becoming a complementary sensory stop to the magic of the stay.
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A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
6/10 Although its architecture mixes modern and traditional elements, the ambiance of the rooms retains an authentic charm. The cuisine is decent but lacks a bit of kaiseki refinement. The onsen offers a soothing experience, although they remain modest. The place maintains a pleasant and balanced atmosphere.
Highlights of the Ryokan
Thermal bath/onsen
Open-air bath
Public bath
Sauna
24-hour reception
Refrigerator
Wi-Fi connection
Parking
Air conditioning
Restaurant
Positive Reviews
Stunning lake and mountain views
Many guests loved the beautiful views of Lake Toya and Mount Yotei from their rooms, often mentioning the ability to watch nightly fireworks from the comfort of their accommodation.
Onsen experience and amenities
The onsen facilities, including outdoor options, were frequently highlighted as enjoyable and relaxing. Guests appreciated the traditional Japanese bath experience provided by the hotel.
Spacious and clean rooms
Rooms were described as large, clean, and comfortable, with some noting traditional Japanese features such as tatami mats and futons, adding to the authentic experience.
Convenient location
The hotel’s central location, proximity to convenience stores, restaurants, the pier, and tourist attractions was appreciated by guests, making it easy to explore the area.
Friendly and helpful staff
Many reviews praised the hotel staff for being polite, friendly, and helpful, with some staff able to communicate in additional languages and providing excellent service.
Family and group friendly features
Families appreciated amenities such as yukata and slippers for kids, as well as spacious rooms suitable for groups, and easy check-in and check-out processes.
Negative Reviews
Hotel and facilities are a bit dated
Several guests mentioned that the hotel and its common areas feel old or in need of refurbishment, with some signs of aging like musty hallways or peeling wallpaper.
Limited flexibility and dining options
Some guests found the dinner booking system inflexible and wished for more menu choices, especially for those with different tastes or dietary preferences.
Breakfast and hot water concerns
A few reviews noted that breakfast could be improved, particularly for international guests, and some experienced issues with hot water availability and shower pressure.
Room comfort and amenities
A few guests found Japanese-style futons less comfortable than expected, and mentioned small bathrooms or minor inconveniences like lack of towel racks or towels in the onsen.
Not many activities for children
Some families felt there were limited activities or entertainment options for kids, with the hotel being more suited for adults seeking an onsen experience.
Crowds and check-out timing
At times, the hotel can be busy with tour groups, especially during check-out, which may cause some congestion and waiting if not planned accordingly.
What are the onsen options available at Toya Kanko Hotel?
Toya Kanko Hotel offers thermal baths, located in a cave, with indoor and outdoor options, offering panoramic views of the lake. You can also rent a private bath, indoor or outdoor. Public baths use natural hot water.
What are the check-in and check-out times?
You can check in between 2:00 PM and 7:00 PM, and check-out must be done before 10:00 AM.
What languages are spoken at the hotel?
The staff speaks English, Japanese, and Chinese, facilitating communication with international guests.
Are there any specific rules or restrictions to follow?
The establishment is non-smoking, pets are not allowed, and parties/events are not permitted. We also ask our guests to respect silence between 10:00 PM and 7:00 AM.
What wellness services do you offer?
We offer several wellness options, including thermal baths (onsen), an open-air bath, a public bath, and a Japanese stone sauna for the relaxation of our guests.
What dining options are available at the hotel?
A Japanese breakfast and a dinner composed of several traditional dishes are served in your room. We also have a restaurant offering Japanese cuisine and a bar where you can order alcoholic drinks.
Is parking available?
Free private parking is available on site, with no prior reservation needed.
What activities or tourist sites are near the hotel?
The hotel is a 10-minute drive from Mount Usuzan and 15 minutes from Sobetsu Park. Lake Toya is only 100 meters away, ideal for scenic walks.
Are pets allowed at the hotel?
Unfortunately, pets are not allowed in our establishment.
What cultural activities can be done on site?
We offer you an authentic Japanese experience with traditional tatami and futon accommodations. Yukatas are available at reception. The region is also rich in cultural activities such as visits to local temples and museums.
How to get around from the hotel?
A free shuttle service is provided upon request from JR Toya Station, located 15 minutes away by car. Bike rental options are also available to explore the surroundings at your own pace.
Do you offer free Wi-Fi?
Yes, free Wi-Fi is available in the lobby and in the lake-view rooms, allowing you to stay connected during your stay.
