THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA HAKONE
9,1/10 Exceptional - Based on 64 reviews
Diving into the universe of Hiramatsu Hotels & Resorts Sengokuhara Hakone is entering a sanctuary where nature and luxury harmonize. The minimalist elegance of this establishment subtly combines modernity and Japanese tradition. The hot springs, surrounded by the serenity of the garden, offer a soothing sensory journey, while the spa and its refined treatments awaken a deep sense of inner connection. This ryokan in Hakone reflects an art of living where every detail, from natural textures to noble materials, invites contemplation.
Revealing rare comfort, the ryokan rooms transcend the simple notion of accommodation. The private terraces and sublime views of the mountains or gardens provide a feeling of intimacy with the surrounding nature. The soothing atmosphere of the interiors, combining soft tones and elegant furniture, creates spaces conducive to rest and meditation. Here, attention to detail – from silky sheets to modern amenities – reveals hospitality thought with care.
Arousing the senses, the Hiramatsu restaurant celebrates Italian flavors with a subtle fusion of local ingredients. These gastronomic creations are served in a soft and bright ambiance, magnifying each dish. Nearby, other establishments allow you to discover the richness of the region’s culinary traditions while extending the introspective journey. Each meal thus becomes a celebration of life and the present moment.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
5/10 Modern and neat place, marrying Japanese influences and contemporary elements. However, traditional immersion remains limited. The meals are refined but deviate from pure Kaiseki and the offered baths lack onsen authenticity. The natural setting inspires serenity, but the architecture is mostly international with few Japanese details.
Ryokan Highlights
Thermal Bath/Onsen
Outdoor Bath
Massages
24/7 Reception
Terrace/Balcony
Wi-Fi Connection
Parking
Air Conditioning
Restaurant
Breakfast
Positive Reviews
Exceptional staff and attentive service
Guests consistently mention that the staff are very kind, professional, and attentive, going above and beyond to ensure a comfortable and memorable stay from check-in to check-out.
Superb food and dining experience
The food is described as truly exceptional, with Michelin-level dinner and breakfast, excellent taste and presentation, and attention to dietary needs. Many highlight the meals as a major highlight.
Private and luxurious onsen experience
Rooms feature private in-room onsens and access to outdoor private baths. Guests appreciate the clean, well-kept facilities and the relaxing, tranquil atmosphere provided by these amenities.
Spacious, beautifully designed rooms
Rooms are described as spacious, clean, and gorgeously decorated. Many mention great views, privacy, and amenities that make the stay feel luxurious and comfortable.
Peaceful, intimate setting
The hotel’s small size and beautiful setting create a tranquil, exclusive environment. Guests appreciate the quiet, relaxing atmosphere, away from crowds, perfect for unwinding.
Thoughtful touches and special occasions
Staff add thoughtful touches such as special messages for anniversaries and detailed explanations of amenities. These gestures make guests feel welcome and valued.
Negative Reviews
Limited dining hours in the afternoon
Some guests noted there is no restaurant food service between 2:00 pm and 5:30 pm, which can be inconvenient if you arrive hungry or want a snack outside main meal times.
Challenging access and transportation
The location may be difficult to reach without a car, and returning to the hotel can require assistance with booking taxis, as ride-hailing apps are not available in the area.
Higher price point
Several guests mention that the hotel is quite expensive, and some felt the cost was a bit high compared to the overall experience or wished the price were lower for more frequent stays.
Minimal gym and other facilities
A few guests noted that gym facilities were limited or minimal, and some expected more amenities for the price point. The focus is more on relaxation than on extensive facilities.
Service could feel rushed at times
Some guests felt the service, while organized, could be warmer and more relaxed. Being asked about check-out or taxis early gave a sense of being hurried rather than at leisure.
Strict dinner charges in special cases
One guest mentioned being charged for dinner even though their child was unwell and could not attend, suggesting more flexibility in such situations would be appreciated.
Does the ryokan offer an onsen?
Yes, the establishment offers a hot spring bath (onsen), as well as an outdoor bath for a relaxing experience. These services are available to guests for a unique moment of relaxation.
What are the check-in and check-out times?
You can check in between 3:00 PM and 7:00 PM. The check-out time is set at 11:00 AM. Please inform the establishment in advance if you arrive later than expected.
What languages are spoken in the establishment?
The staff speaks English and Japanese, allowing for a warm and smooth welcome for international guests.
Are there any restrictions or specific rules to follow?
The ryokan is entirely non-smoking and does not accept pets. Additionally, children over 6 years old are charged at the adult rate. Specific requests must be communicated in advance.
What wellness services are offered?
The establishment has a spa and wellness center, offering massages and other relaxing treatments at an additional cost.
Does the ryokan offer a dining service?
Yes, a restaurant is available on site. You can enjoy an à la carte or continental breakfast, as well as refined dishes prepared with local ingredients.
Does the ryokan have parking?
Yes, a free private parking is available on site without prior reservation.
What are the nearby tourist attractions?
The ryokan is located near many tourist sites such as the Hakone Botanical Garden (2.5 km), the Lalique Museum (2.9 km), and the Hakone Open-Air Museum (7 km). Lake Ashi, known for its magnificent landscapes, is only 7 km away.
Are pets allowed?
Unfortunately, pets are not allowed in this establishment.
Are there any cultural activities offered?
The ryokan is located near museums and cultural sites such as the Lalique Museum and Shuzen-ji Temple. You can also participate in local cultural activities like discovering Japanese craftsmanship in the region.
What transportation is available to access the ryokan?
The nearest station is Hakone-Yumoto, located 16 km away. The Togendai train station is also 2.2 km away. If you arrive by car, free parking is available on site.
Does the ryokan offer facilities for people with reduced mobility?
Yes, the establishment has facilities specially adapted to accommodate people with disabilities, including an elevator and accessible rooms.
