Hakuunsou
8,7/10 Excellent - Based on 69 reviews
Wrapped in a green setting in the heart of Kanagawa Prefecture, this ryokan in Yugawara embodies timeless serenity. A true sanctuary of tranquility, it invites relaxation with its wellness areas featuring thermal baths, soothing gardens, and open-air baths offering immersive views of the surrounding nature. Attentive services, such as free Wi-Fi and private parking, demonstrate a constant concern for guests’ convenience.
Our spacious rooms combine traditional elegance with modern comfort. Some open onto terraces or balconies with panoramic views of the river or mountains, perfect for recharging. Featuring Western-style beds or futons, they adapt to all preferences. Amenities such as coffee machines and refrigerators add a practical touch to this haven imbued with simplicity.
Savor the delights of Japanese cuisine in the establishment’s two restaurants, where each dish is a tribute to the local terroir and culinary art. To diversify your experience, also explore nearby restaurants, where regional specialties await you. This ryokan is undoubtedly an ideal destination for a stay combining comfort, gastronomy, and cultural immersion.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
9/10 Evoking Japanese elegance, this ryokan harmoniously integrates traditional materials and refined services. The rooms immerse in a zen ambiance, and the Kaiseki meals celebrate local flavors. The onsen, embraced by nature, offer unrivaled relaxation. An address that captures the essence of traditions while accepting a contemporary touch.
Highlights of the Ryokan
Thermal bath/onsen
Open-air bath
Public bath
Massages
Refrigerator
Terrace/Balcony
Wi-Fi Connection
Parking
Air conditioning
Restaurant
Breakfast
Positive Reviews
Beautiful and peaceful location
The accommodation is set in a quiet, remote area surrounded by nature, offering beautiful views of the river and forest, which creates a peaceful and relaxing atmosphere.
Spacious and comfortable rooms
Rooms are described as spacious, clean, and well-equipped, often featuring private or open-air baths, minimalist decor, and lovely views from the balcony or terrace.
Exceptional food quality
Guests consistently praise the delicious, fresh, and beautifully presented meals, including both breakfast and dinner, with special attention to dietary needs when necessary.
Outstanding and friendly service
Staff are repeatedly described as accommodating, kind, attentive, and genuinely caring, making check-in and the overall stay comfortable and memorable.
Relaxing onsen experience
The private and public baths, including large onsens and in-room options, are highlighted as a special and relaxing feature, enhancing the traditional ryokan experience.
Convenient amenities and thoughtful touches
Guests appreciate free drinks in the room, stylish slippers, late breakfast and check-out times, and the option for shuttle service to the station.
Negative Reviews
Some facilities need renovation
A few guests noted that certain areas, such as terraces or room elements, showed signs of wear and could benefit from repairs or updates to improve safety and comfort.
Communication prior to arrival can be difficult
Several reviews mention challenges in contacting the property before arrival, especially regarding reservation questions or shuttle service, possibly due to language barriers.
High price point for the experience
While many found the stay worthwhile, some guests felt that the price was high compared to the overall quality of service and amenities provided.
Limited English proficiency
A few guests experienced minor difficulties with English communication, both before and during their stay, though staff still tried to be helpful.
Limited vending and dining options nearby
Some guests wished for more vending machines or drink options on-site, and noted that nearby cafes and restaurants may be closed during the day.
Accessibility and transportation
The remote location requires a taxi or shuttle, and the property is on a steep hill with no elevator, which may be challenging for some guests.
Does the ryokan offer an onsen?
Yes, Hakuunsou offers a public bath, an open-air bath, and a thermal bath/onsen where you can relax.
What are the check-in and check-out times?
You can check in between 3:00 PM and 5:00 PM. Check-out must be completed between 8:00 AM and 11:00 AM.
What languages are spoken at the ryokan?
The staff speaks English, Japanese, and Chinese, making communication with international guests easier.
Are there any restrictions or specific rules to follow?
Yes, the establishment is non-smoking and does not accept children. Pets are not allowed.
What wellness services are offered?
In addition to thermal baths, the ryokan offers massages for an additional fee to provide you with the ultimate relaxation moment.
What types of dining are available?
The ryokan has two on-site restaurants and offers special diet menus upon request. A tea/coffee maker is also available in all accommodations.
Is parking available?
Yes, the ryokan offers free private parking on site without prior reservation.
What are the nearby tourist attractions?
Popular attractions include the Hakone Checkpoint, Hakone Shrine, and Odawara Castle, all located a short drive away.
Are pets allowed?
No, pets are not allowed within the establishment.
Can you participate in cultural activities on-site?
Yes, the ryokan is the ideal place to enjoy traditional Japanese culture, with its onsen baths and refined local dishes.
What transportation options are available to reach the ryokan?
Yugawara station is 3.7 km away and Atami station is 9 km away, making train access easy. The nearest airports include Tokyo-Haneda at 90 km.
Is Wi-Fi available?
Yes, free Wi-Fi is available in all common areas of the ryokan.
