Onsen Guest House Tsutaya

9,3/10 Exceptional - Read reviews

Traveler Mix:
Solo travelers (52%)
Groups (18%)
Couples (16%)
Families (14%)

Located in the heart of a region renowned for its hot springs, the Onsen Guest House Tsutaya offers a soothing setting and invites relaxation. This ryokan in Hakone perfectly blends modernity with traditional Japanese charm. The indoor and outdoor thermal baths are perfect for rejuvenating after a day of exploration. With its warm common areas, a shared kitchen, and attentive service, this establishment is a true oasis of tranquility.

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Evaluation of Japanese Authenticity

8/10 Subtle blend of tradition and modernity, this ryokan offers beautiful spaces with classic Japanese elements such as tatamis and enchanting onsen. The cuisine seems decent but without great sophistication. The warm atmosphere and well-designed rooms invite a gentle immersion in Japanese culture.

Highlights of the Ryokan

Thermal bath/onsen
Outdoor bath
Public bath
Wi-Fi connection
Parking
Air conditioning

Detailed Ratings

Staff 9.5
Facilities 9.6
Cleanliness 9.6
Comfort 9.5
Value for money 9.3
Location 8.8

Points of interest nearby

Places of interest
Restaurants

Review summary for: Onsen Guest House Tsutaya

Positive Reviews

Beautiful natural setting

The property is surrounded by forest and offers stunning views through large windows. Guests appreciate the peaceful atmosphere and connection with nature, making the stay very relaxing.

Excellent onsen experience

The indoor and outdoor onsens are often described as paradise, clean, and very enjoyable. Many guests highlight the unique opportunity to relax in hot baths within the property.

Well-equipped and cozy common areas

The shared spaces are spacious, beautifully decorated with Japanese style, and offer a fully equipped kitchen, lounge, and even manga books. These areas are great for relaxing or socializing.

Comfortable and quiet capsules

Capsule beds are spacious, well-designed, and provide a calm environment. Guests mention the warm wooden structures and thoughtful lighting that create a cozy and restful atmosphere.

Friendly and helpful staff

Staff at the reception are described as charming and efficient, always ready to help. The team contributes to a welcoming and pleasant experience for all guests.

Great value and location

The property offers excellent value for money and is well located for exploring the area. Guests appreciate easy access to public transport and nearby attractions.

Negative Reviews

Mattress comfort varies

Some guests found the dormitory mattresses or futons too thin or not very comfortable, which affected their sleep quality during the stay.

Remote location for some travelers

A few guests mentioned the property is a bit far from city centers, requiring a longer bus ride. However, many also enjoyed being away from urban areas.

Bathroom facilities could be improved

Some bathrooms are described as small or a bit old. Guests also noted that only showers are available in the onsen, and there are no private showers.

Access to outdoor onsen not fully convenient

Guests need to get dressed to access the outdoor onsen, and suggested that providing bathrobes or yukata could make the process easier.

Limited storage in capsules

A few guests would have liked more space for luggage and additional hooks or coat racks inside the capsules for convenience.

Indoor and outdoor onsen not connected

Some guests mentioned it would be more convenient if the indoor and outdoor onsens were connected, and wished for an outdoor shower.

This summary is based on all online reviews and was last updated on 8 July 2025

Frequently Asked Questions

What are the check-in and check-out times at Onsen Guest House Tsutaya?

Check-in is from 15:00 to 22:00, and check-out is possible from 06:00 to 11:00.

Is the onsen accessible to all guests?

Yes, the onsen is available for all guests and is a great opportunity to relax in a geothermal area.

What languages are spoken at the ryokan?

The staff speaks English and Japanese to cater to international guests’ needs.

Are there any restrictions to follow during the stay?

The establishment is entirely non-smoking and pets are not allowed. Additionally, quiet hours must be respected between 22:00 and 08:00.

What wellness services are available?

In addition to the onsen, the ryokan offers a public bath and an outdoor bath for optimal relaxation.

What dining options are nearby?

Nearby restaurants such as Tenoyu and Morimeshi, as well as a café/bar, provide diverse dining options.

Is parking available?

Private parking is available on site for ¥1,000 per day, but prior reservation is required.

What tourist activities are nearby?

Nearby attractions include the Hakone Open-Air Museum, Hakone Gôra-kôen Park, and the Hakone Museum of Art.

Are pets allowed?

Unfortunately, pets are not allowed in this establishment.

Are cultural activities offered?

Besides natural attractions, the proximity to museums such as the Kei Hiraga Museum and the Narukawa Art Museum offers interesting cultural discoveries.

What transportation options are available to reach the ryokan?

Kowakudani Station is just 1.1 km from the establishment, making train access convenient.

How can I benefit from Genius discounts?

To benefit from Genius discounts, log in when booking to check availability based on your dates and specific offers.

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