Hotel New Tsuruta
8,0/10 Excellent - Based on 993 reviews
Suspended between tradition and modernity, this ryokan in Beppu embodies the essence of authentic Japanese craftsmanship. With its thermal baths perched on the top floor, offering an impressive view of the sea, and its soothing massage options, every moment is an invitation to relax. The refined atmosphere extends into spaces where nature and design harmoniously coexist, bringing balance and serenity to savvy travelers.
While preserving the elegance of the classic style, the rooms offer captivating diversity: futons on tatami mats or western beds, spaces bathed in natural light and subtle finishes. Spacious rooms with views of Beppu Bay charm with their zen layout and modern comfort, promising a perfect sanctuary after a day of adventures in the city.
As for the culinary experience, it is a true feast for the senses. The Akaneya restaurant offers artisanal Japanese compositions, where seasonal ingredients are enhanced for unforgettable Kaiseki meals. In search of gustatory exploration? The nearby cafes and restaurants transform the dynamic neighborhood into a stopover for discerning gourmets, with local and international flavors at your fingertips.
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A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
6/10 Located in a beautiful environment, this ryokan offers a modern touch mixed with some traditional elements, especially in its rooms. The meals offered seem adequate but lack gastronomic elegance. The baths, although present, lack distinctive charm, and the overall atmosphere is pleasant but not quite immersive.
Highlights of the Ryokan
Massages
24/7 Reception
Refrigerator
Wi-Fi Connection
Air Conditioning
Positive Reviews
Authentic Japanese experience
Many guests appreciated the traditional Japanese-style rooms and atmosphere, describing their stay as a unique and satisfying cultural experience, especially for those seeking something different.
Excellent breakfast variety
The breakfast is often described as delicious, varied, and with good options. Many mention the breakfast buffet as a highlight of their stay, suitable for different tastes.
Friendly and helpful staff
Staff are repeatedly mentioned as friendly, accommodating, and ready to assist. Guests felt welcomed and noted the positive attitude of the team throughout their stay.
Great onsen and spa facilities
The onsen and spa facilities are highly praised for their quality and relaxing atmosphere. Guests enjoyed the public bath and sauna, calling them amazing and a highlight.
Spacious rooms with nice views
Rooms are often described as spacious, clean, and offering beautiful views, especially of Beppu Bay. Many guests appreciated the large size compared to other hotels in the area.
Convenient location and parking
The hotel’s location is considered strategic, close to transport, restaurants, shopping, and the port. Free parking is also appreciated by guests traveling by car.
Negative Reviews
Rooms and facilities feel dated
Several guests mention that the hotel and some rooms are old, with signs of ageing, dated wallpaper, or facilities that could benefit from refurbishment or better maintenance.
Futon beds may not suit everyone
Some guests found the futon beds and tatami floors uncomfortable, describing them as hard or challenging for those not used to this style of bedding.
Noise and insulation issues
A few guests noted that rooms could be noisy due to thin walls, busy streets, or lively neighborhoods, making it harder to rest, especially at night.
Limited laundry facilities
Guests expressed disappointment that there is no coin laundry or self-service laundry in the hotel, which could be inconvenient during longer stays.
Cleanliness could be improved
Some reviews mention that rooms were not always very clean, especially in corners or near doors, and a few noted dust or mold in certain areas.
Occasional crowding and slow elevators
A few guests mentioned the presence of large tour groups and slow elevators, which could lead to waiting times and a less peaceful atmosphere at busy periods.
Is there an onsen in the ryokan and what are its features?
Yes, the ryokan has hot spring baths (onsen) located on the top floor, offering a panoramic view of the ocean. You can enjoy indoor and outdoor baths to relax.
What are the check-in and check-out times?
Check-in is between 3:00 PM and 10:00 PM, while check-out is scheduled between 7:00 AM and 10:00 AM.
What languages are spoken at the ryokan?
The staff speaks English and Japanese to assist you during your stay.
Are there any restrictions or specific rules to follow?
Yes, the establishment does not allow pets, does not accept cash as a payment method, and is entirely non-smoking. Parties are not allowed and guests should avoid making noise between 9:00 PM and 7:00 AM.
What wellness services are offered?
The ryokan offers massage treatments available in the massage salon or in your room for optimal relaxation.
What type of dining is offered?
A buffet breakfast or a fixed breakfast meal is served. For dinner, a traditional kaiseki meal composed of several seasonal dishes is offered in the dining room.
Is there parking on site?
No, the establishment does not have parking.
What activities and tourist spots are nearby?
The ryokan is close to many tourist sites such as the Umitamago Aquarium, 10 minutes by car, and the famous Jigoku Meguri hot springs, 15 minutes away. The JR Beppu station is only an 8-minute walk.
Are pets allowed in the ryokan?
No, pets are not allowed within the establishment.
Do you offer cultural activities?
The concierge can recommend tourist and cultural sites to visit, but the establishment does not directly offer cultural activities.
What transport options are available?
The ryokan is located a short walk from the city center and an 8-minute walk from JR Beppu Station, facilitating access to public transportation to explore the area.
Do the rooms have Wi-Fi connection?
Yes, free Wi-Fi is available throughout the establishment, including in the rooms.
