Gen Hakone Gora

9,4/10 Exceptional - Based on 88 reviews

Traveler Mix:
Couples (54%)
Families (23%)
Groups (13%)
Solo travelers (10%)

Enveloped in the serenity of Hakone’s mountains, the ryokan Gen Hakone Gora welcomes its guests in a setting where nature and comfort harmonize perfectly. Each season reveals a unique landscape, from the vibrant green of summer to the golden hues of autumn. This retreat offers an unforgettable wellness experience with private outdoor baths and the surrounding hot springs. Visitors also enjoy free parking and Wi-Fi for a worry-free stay.

All accommodations at the ryokan in Hakone are designed in a style that combines modernity and Japanese tradition, with tatami spaces and open-air bathtubs for ultimate relaxation. The various suites, some with balconies, offer breathtaking views of the mountains. Family rooms welcome young and old in optimal comfort, and some accommodations provide delicate touches like chocolates or biscuits to perfect the experience.

Located near a variety of restaurants and cafes, the ryokan also allows guests to savor delights on-site with cuisine showcasing carefully selected local products. The dishes, served with refined aesthetics, reflect seasonal flavors, from the lightness of spring to the comforting warmth of winter menus. To complete the culinary experience, nearby establishments like the Gyoza Center enrich the journey with a palette of varied tastes.

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Japanese Authenticity Evaluation

7.5/10 Set in a serene setting, the ryokan carefully blends modern and traditional touches. The kaiseki meals stand out for their aesthetics and precision. The rooms offer a mix of contemporary comfort and Japanese elements, while the onsen, although modern, offers sublime and soothing views.

Highlights of the Ryokan

Sauna
Wi-Fi Connection
Parking
Air Conditioning
Breakfast

Detailed Ratings

Staff 9.5
Facilities 9.4
Cleanliness 9.7
Comfort 9.7
Value for money 8.6
Location 9.2

Points of interest nearby

Places of interest
Restaurants

Review summary for: Gen Hakone Gora

Positive Reviews

Exceptional staff and service

Reviewers consistently highlight the friendly, helpful, and attentive staff, who go above and beyond to accommodate guests and make their stay memorable, including solo travelers and those with busy schedules.

Luxurious and spacious rooms

Guests are impressed by the large, clean, and beautifully designed rooms, featuring modern Japanese style, private open-air onsens, and a wide range of thoughtful amenities at no extra cost.

Relaxing onsen experience

The public and private onsens receive high praise for their relaxing atmosphere, great views, and the comfort they provide. Many mention the personal hot spring tub as a highlight of their stay.

Outstanding food and dining

Many guests describe the Kaiseki dinners, breakfasts, and other meal experiences as delicious, unique, and masterfully crafted, often with multiple courses and attentive service.

Complimentary amenities and thoughtful touches

Reviewers appreciate the complimentary bar with beer, wine, hand drip coffee, ice cream, as well as quality toiletries and even pyjamas, noting the abundance of amenities throughout the hotel.

Beautiful location and views

The property’s location, peaceful surroundings, and breathtaking views are frequently mentioned as reasons for a relaxing and enjoyable stay, making it ideal for a quiet getaway.

Negative Reviews

Some food options may not suit all tastes

Some guests found the Kaiseki dinner to be seafood-heavy or thought certain courses and the American breakfast option were a bit bland compared to the Japanese meals.

Room amenities and controls could improve

A few reviewers mention minor inconveniences, such as too many light switches, small closets, non-functioning mini bars, or the need for improved air conditioning.

Wi-Fi and check-in timing concerns

One guest experienced slow Wi-Fi and wished for an earlier check-in time, especially considering the price of the stay.

Location can be hard to access

The hotel is not the easiest to get to, with some guests noting the steep walk from the station and recommending the pick-up service for convenience.

Wish for longer stays

Several reviewers expressed regret at not staying longer, suggesting that a single night is not enough to fully enjoy the relaxing environment and amenities.

Privacy and onsen temperature adjustment

A guest noted that the room overlooked other properties, affecting privacy in the outdoor bath, and mentioned difficulty adjusting the onsen temperature.

This summary is based on all online reviews and was last updated on 8 July 2025

Frequently Asked Questions

What are the check-in and check-out times at the ryokan Gen Hakone Gora?

Check-in is possible between 3:00 PM and 6:00 PM. Check-out must be completed before 11:00 AM.

Is there an onsen available on-site?

Gen Hakone Gora is located in a geothermal region, suitable for relaxation in natural hot springs. Some suites also have an open-air bathtub for a private onsen experience.

What languages are spoken at Gen Hakone Gora?

The staff on-site speaks Japanese. It is recommended to have basic knowledge of Japanese or use a translation app if necessary.

Does the ryokan accept pets?

Unfortunately, pets are not allowed within the establishment.

What types of meals are offered at the ryokan?

Gen Hakone Gora offers a daily breakfast. For other meals, it is advisable to inquire on-site for possible options or explore nearby local restaurants, such as the Gyoza Center located 1.1 km away.

Is parking available on-site?

Yes, free private parking is available on-site. It is not necessary to book in advance.

What tourist sites are near the ryokan?

The ryokan is ideally located near several attractions, such as Hakone Gôra-kôen Park (600 m), the Hakone Open-Air Museum (1.6 km), and Chisuji Falls (2.4 km). Lake Ashi and Mount Kintokiyama are also accessible by car.

Do you offer cultural activities within the ryokan or nearby?

The ryokan does not directly offer cultural activities, but it is located near sites such as the Hakone Art Museum or other local museums where you can discover the art and history of the region.

Do you offer wellness services?

Yes, the establishment offers wellness facilities such as a sauna and relaxation options in private open-air baths available in some suites.

How to reach the ryokan via public transportation?

Gen Hakone Gora is located about 900 meters from Gōra Station and 9.3 km from Hakone-Yumoto Station, which are served by local railway lines. A local taxi can also be used from these arrival points.

Does the ryokan have any specific restrictions or rules to follow?

The establishment is entirely non-smoking, does not accept parties or events, and access keys are provided for security. No baby cots or extra beds are available on-site.

Is Wi-Fi available throughout the establishment?

Yes, free Wi-Fi is available in the common areas and some rooms of the ryokan.

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