Hakone Elekasa Hotel and Spa
9,2/10 Exceptional - Based on 42 reviews
A breath of serenity envelops the Hakone Elekasa Hotel and Spa, nestled in the heart of Hakone’s lush mountains, where nature dazzles the eye at every turn. With its lush gardens and refined architecture, this ryokan in Hakone offers a true ode to calm and beauty. The thermal baths, open to the surrounding panorama, invite an intimate communion with the elements, while the relaxation spaces diffuse a gentle harmony, perfected by delicate and soothing massages.
Boasting a sober elegance, the rooms are adorned with natural tones and large windows opening onto enchanting landscapes. Every detail invites rest: from the comfort of the beds to the private terraces with stunning views of the mountains. For a unique experience, some rooms feature open-air bathtubs, where geothermal hot water warms the body and soothes the soul. Modernity and tradition intertwine in these refuges where every moment becomes a precious memory.
In the CASAMIA restaurant, refined Italian cuisine awakens the senses around authentic flavors, enhanced by carefully selected seasonal products. Nearby, other friendly establishments and picturesque cafes allow for further culinary exploration. Whether it’s an elegant breakfast or a gourmet dinner, each meal enhances the moments spent in this haven of tranquility.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Rating
6/10 A modern touch pervades this ryokan, offering comfortable spaces but partially blending traditional codes. The baths are pleasant without being exceptional, and the culinary experience seems Westernized, despite a certain quality. The overall atmosphere is welcoming but does not fully transport you into the traditional Japanese universe.
Highlights of the Ryokan
Thermal bath/onsen
Public bath
Massages
Refrigerator
Terrace/Balcony
Wi-Fi Connection
Parking
Air Conditioning
Restaurant
Breakfast
Positive Reviews
Exceptional staff and service
Many guests praised the staff for being friendly, helpful, and accommodating, going above and beyond to ensure a comfortable and pleasant stay for everyone.
Relaxing onsen and spa experiences
The onsen and spa facilities are repeatedly described as amazing, with a variety of treatments and private baths that provide a truly relaxing and rejuvenating experience.
Spacious, clean, and comfortable rooms
Rooms are noted for being large, clean, comfortable, and often offering beautiful views, with some including private hot tubs or open-air baths.
Delicious and high-quality meals
Guests highlight the delicious, meticulously prepared meals, with many recommending including breakfast and dinner for an exceptional dining experience.
Beautiful setting and views
The hotel is set in a peaceful location with stunning views, including sights of Mt. Fuji from the dining room and scenic vistas from many rooms.
Convenient shuttle and pick-up service
Several reviews mention a helpful shuttle or pick-up service from nearby stations, making arrivals and departures smoother for guests.
Negative Reviews
Challenging location and access
The hotel is located far from the city center and train stations, making it difficult to reach on foot or by taxi, especially in bad weather or with luggage.
Limited dining options and high prices
Some guests found the hotel restaurant expensive, with few alternative dining options nearby, leading to reliance on on-site meals which can be pricey.
Communication and flexibility issues
A few guests experienced challenges with communication, particularly regarding shuttle services and meal reservations, and found some policies to be inflexible.
Beds slightly firm for some guests
A couple of reviews mention that the beds were a bit hard, though this did not significantly detract from the overall positive experience.
Need for clearer information before booking
Some guests would have appreciated more details about the location, accessibility, and extra costs for meals before making their reservation.
Small details could be improved
Minor issues such as the lack of outdoor loungers, broken room fixtures, or needing to coordinate drivers were mentioned, but did not overshadow the overall stay.
What are the check-in and check-out times of the ryokan?
Check-in is between 3:00 PM and 5:00 PM, while check-out must be done between 8:00 AM and 11:00 AM. Please let us know your arrival time in advance.
What dining services do you offer?
We serve an Italian and American breakfast each morning. Our restaurant is also open for dinner, offering a variety of Japanese and international dishes.
Are onsen baths available?
Yes, we have a hot spring bath (onsen) as well as a public bath, perfect for relaxing after a day exploring Hakone.
Are pets allowed?
Unfortunately, pets are not allowed on the premises to ensure the comfort of all our guests.
What is the establishment’s policy on children?
Children are not allowed in our establishment. Our facilities are designed for adults seeking a relaxing and peaceful stay.
Is parking available for guests?
Yes, we offer free and private parking available on site for all our guests without the need for prior reservation.
What languages are spoken at the ryokan?
Our staff is multilingual and fluent in English and Japanese to assist you best during your stay.
What cultural activities are available nearby?
You can visit several museums, such as the Hakone Art Museum and the Hakone Museum of Art, as well as enjoy the surrounding natural beauty in the Hakone Gora Park.
Do you offer wellness services?
Yes, in addition to our onsen, we offer massage services to help you recharge and fully relax.
Are there tourist attractions nearby?
Our ryokan is close to various tourist attractions such as the Hakone Open-Air Museum, the Hakone Botanical Garden, and the Odawara Castle, all easily accessible.
What transport options are available?
We are located near Gora Station, and various train lines can be used to explore the area. Shuttle services are also available upon request.
What safety measures are in place for guests?
We have fire extinguishers, secure keys, and each room is equipped with a safe. The safety and comfort of our guests are our priorities.