Hakone Kyuan
9,3/10 Exceptional - Based on 729 reviews
Immerse yourself in the timeless atmosphere of Hakone Kyuan, a ryokan in Hakone where tradition and serenity intertwine harmoniously. This retreat, renovated in 2017, offers a setting imbued with Japanese elegance and tranquility. The hot springs, drawing their source from the depths of the mountain, envelop the body in a soothing warmth, while wellness services, such as massages, complement an unparalleled relaxation experience. Accessible at any time, the reception and room service ensure visitors a flawless stay, paced by exceptional hospitality.
Evoking the charm of traditional inns, the rooms are an ode to Japanese craftsmanship. Each space, whether it be the spacious suites or rooms with a tatami corner, is bathed in natural light and reveals a view of the surrounding mountains. The private onsen baths and modern amenities, such as air conditioning and DVD players, guarantee absolute comfort. Here, every detail, down to the refined textiles, invites you to savor the present moment.
Inspired by the culinary richness of Japan, the establishment’s restaurant offers local cuisine crafted with seasonal ingredients, in a setting with a traditional ambiance. Nearby, a range of gastronomic options, from delicate teas to popular dishes, extends this immersion. Whether for a superb breakfast or an exploration of local flavors, Hakone and its surroundings deploy treasures to awaken the senses.
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Book on Booking.com
A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
8/10 Perfectly located in an enchanting setting, this ryokan harmoniously combines tradition and modern touches. The rooms are elegant, with tatami mats and serene views. The baths, often private and well-integrated, add a lovely relaxing touch. The kaiseki meal, well presented, reflects the essence of the Japanese terroir.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Massages
24/7 Reception
Refrigerator
Terrace/Balcony
Wi-Fi Connection
Parking
Air Conditioning
Restaurant
Positive Reviews
Exceptional hospitality and attentive staff
Guests consistently mention the kindness, attentiveness, and helpfulness of the staff, making them feel unique and well cared for during their stay.
Beautiful setting and tranquil location
The hotel is praised for its calm mountain setting, beautiful views, and serene atmosphere, providing a peaceful retreat away from city life.
Private onsen and spacious rooms
Many reviews highlight the private onsen baths in the rooms, spacious accommodations, and refined Japanese-style decor, contributing to a relaxing experience.
Delicious traditional meals
Guests rave about the quality and authenticity of the traditional Japanese dinners and breakfasts, describing them as delicious, copious, and a cultural highlight.
Unique Japanese cultural experience
The ryokan offers an immersive experience with traditional attire, architecture, and customs, allowing guests to enjoy authentic Japanese culture and hospitality.
Thoughtful amenities and comfort
Reviewers appreciate the clean, comfortable rooms, modern amenities like bidet toilets, and thoughtful touches such as welcome drinks and yukata robes.
Negative Reviews
Challenging logistics and transportation
Several guests note the difficulty reaching the hotel, limited shuttle service, and the need to book transfers in advance, which can cause some inconvenience.
Some rooms close to the road
A few reviews mention that some rooms are near the road, leading to occasional noise from cars and less scenic views compared to others.
Rigid or limited meal options
Some guests felt that the menu was not very flexible, especially for children or those seeking more Western options like bread or fruit.
Facilities could be improved
There are comments about certain amenities, such as massage chairs or lighting, not working as expected or being less comfortable than hoped.
Value for price sometimes questioned
A few guests felt that the experience did not fully match the high price, mentioning rooms or meals that did not seem as luxurious as anticipated.
Minor issues with service or communication
Some reviews mention small misunderstandings or delays in service, such as waiting for assistance or unclear information about transportation schedules.
What are the check-in and check-out times?
You can check in between 3:00 PM and 6:00 PM, and check-out must be done by 11:00 AM. Please let us know your arrival time in advance.
Does the ryokan have an onsen and what are its features?
Yes, Hakone Kyuan has an onsen hot spring bath, ideal for relaxing after a day of exploration in Hakone. Some rooms are also equipped with a private hot spring bath.
What languages are spoken at the establishment?
The staff at Hakone Kyuan primarily speaks Japanese.
Are there any restrictions regarding pets?
Pets are not allowed in the establishment.
What types of wellness services are offered?
In addition to the onsen hot spring bath, the ryokan offers massages (at an additional cost) to relax and enjoy a wellness stay.
What types of meals are served at the restaurant?
The restaurant at Hakone Kyuan offers a local culinary experience with a superb breakfast and a tasty menu for meals. Wine and champagne options are available at an additional cost.
Is parking available on site?
Yes, free and private parking is available on site without prior reservation.
What activities and tourist attractions are nearby?
The ryokan is located near Hakone Kowakien Yunessun, Hakone Art Museum, and the Hakone Open-Air Museum, among other places of interest.
What types of cultural activities are offered?
While staying at Hakone Kyuan, you can explore the many surrounding museums and historical sites, as well as participate in traditional ceremonies and appreciate local art.
How do I access the ryokan by public transport?
Kowakudani Station is 1.6 km from the ryokan. You can also use the free shuttle service offered by the establishment for easier access.
Are there any restrictions regarding regulations or stay conditions?
There is no age restriction for check-in. Children over 6 years old are charged the adult rate. No cash is accepted as a form of payment.
What is the location of the ryokan and how is the natural environment around?
Hakone Kyuan enjoys a privileged location with mountain views, near Lake Ashi and waterfalls like Chisuji Falls, offering a relaxing natural setting.
