Hakone Suishoen
9,2/10 Exceptional - Based on 220 reviews
A place of timeless elegance, Hakone Suishoen embodies a refined aesthetic where nature harmoniously merges with design. Nestled in the heart of lush greenery, this ryokan reveals a serene sanctuary, highlighted by delicate woods and clean lines. The thermal baths and wellness areas, subtly arranged, invite you to a sensory journey, soothed by the calming vapors of hot springs, symbols of purification and renewal.
The rooms, true cocoons of tranquility, extend this mystical atmosphere. Equipped with balconies offering open perspectives on the surrounding landscapes, they subtly combine Japanese tradition and modern comfort. Each space, thoughtfully designed, invites absolute rest: tatami mats, large bay windows, and private baths ensure a unique experience in this ryokan in Hakone.
The pleasures of the senses extend to the restaurants at Suishoen. AMAMU offers international cuisine that promises to delight the taste buds, while AMA NO UTA finely celebrates the Japanese culinary art. Nearby, other traditional establishments and intimate cafes further enrich this gastronomic feast. Here, each meal resonates as a tribute to the diversity and richness of flavors.
Book on Booking.com
By using this link, you may benefit from a Genius discount of 10% or more.
Book on Booking.com
A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
7/10 A pleasant overall immersion with a successful combination of modernity and tradition. The spaces offer a visual balance between minimalist design and comfort. The baths, though charming, lack a unique touch. The gastronomy highlights local products with notable care, and the ambiance of the rooms is refined.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
24-hour reception
Bathrobe/Yukata
Refrigerator
Terrace/Balcony
Parking
Air conditioning
Breakfast
Positive Reviews
Exceptional food and dining experience
Many guests highlight the amazing quality of both dinner and breakfast, describing them as culinary experiences with top-notch service and memorable flavors. Teppanyaki and Kaiseki meals are especially praised.
Attentive and welcoming staff
The staff are repeatedly described as attentive, warm, and professional, going above and beyond to ensure guests feel special and comfortable throughout their stay.
Private and spacious onsen rooms
Guests love the private onsen baths in their rooms, which are described as cozy, peaceful, and an elevated experience. Rooms are often noted as spacious and well-appointed.
Beautiful property and tranquil setting
The hotel is set in a beautiful, peaceful location with mountain views, gardens, and the sound of a river. The tranquil environment adds to the overall relaxation and luxury.
Comfortable beds and traditional touches
Rooms are equipped with very comfortable beds and traditional Japanese touches like yukata and tatami beds, enhancing the cultural experience and comfort.
Memorable hospitality and special gestures
Guests mention thoughtful gestures for special occasions and a high level of hospitality, making their stays truly memorable and personal.
Negative Reviews
Challenging access and transport
Some guests found the hotel somewhat isolated or had difficulty arranging transport from the nearest train station, wishing for easier shuttle or clearer instructions.
Room and facility layout concerns
Several reviews mention that bathrooms or toilets are located on a different floor from the bedroom, which can be inconvenient, especially for families or groups.
Booking and payment limitations
Difficulties with the online booking system not accepting foreign credit cards and lack of flexibility in meal options for children were noted by some guests.
Occasional cleanliness issues
A few guests mentioned minor cleanliness concerns, such as finding hairs in the bath or ants near the onsen, and suggested improvements in cleaning standards.
Traditional breakfast may not suit everyone
The traditional Japanese breakfast, though high quality, may not appeal to all guests, especially children or those unaccustomed to local cuisine.
Minor maintenance and amenity feedback
Some guests would have appreciated USB charging ports, better WiFi coverage, or a cleaner shower, but these points did not significantly affect their stay.
Does the ryokan have an onsen and can the facility be privatized?
Yes, Hakone Suishoen benefits from the presence of a geothermal thermal bath/onsen. The onsens offer a relaxing and authentic experience. Some baths are accessible for privatization, please confirm with the reception for available options.
What are the check-in and check-out times?
Check-ins are possible between 3:00 PM and 7:00 PM, while check-out must be completed before 11:00 AM. As the reception is open 24/7, you can contact the establishment for any special requests.
What languages are spoken in this ryokan?
The staff at Hakone Suishoen speaks Japanese. If you do not speak this language, it is advisable to use translation tools or prepare some essential phrases to facilitate communication.
Are there any restrictions to know before booking?
The ryokan only welcomes children aged over 13 years, considered as adults for pricing. Furthermore, this establishment is entirely non-smoking, and pets are not allowed.
What wellness services are offered?
Hakone Suishoen offers a full spa, including massages, a sauna, and public thermal baths. These facilities are designed to provide guests with an unparalleled relaxation experience.
What type of dining is available on-site?
The ryokan has a restaurant offering fine cuisine, including menus adapted upon request for specific dietary requirements. An on-site bar also offers a variety of drinks, and breakfast is particularly appreciated by guests.
Does the ryokan offer parking?
Yes, free private parking is available on-site for guests. It is not necessary to book in advance.
What activities or tourist spots are nearby?
The ryokan is ideally located near many attractions, such as the Hakone Open-Air Museum (950 m), Chisuji Falls (750 m), and Lake Ashi (10 km). Art and nature lovers will also enjoy the Pola Museum and Hakone Gôra-kôen Park.
Are pets allowed at Hakone Suishoen?
No, pets are not allowed within the establishment.
Are cultural activities organized at the ryokan?
While the ryokan itself does not offer specific cultural activities, its location allows easy access to important cultural sites in Hakone, such as the Okada Art Museum and Gôra-kôen Park, perfect for discovering local culture.
Is the ryokan easily accessible by public transport?
Yes, Kowakudani Station is located 900 meters away and Hakone-Yumoto Station 8.6 km away. A free shuttle service is also offered to facilitate your travel.
What amenities are available in the rooms?
The rooms are equipped with air conditioning, a flat-screen TV, a minibar, an electric kettle, and a private bathroom with a bathtub, bathrobes, and free toiletries. Some rooms also have a balcony, perfect for admiring the view.
