Hotel Grand Toya
7,4/10 Very good - Based on 566 reviews
Refuge on the shores of the peaceful Lake Tōya, this ryokan at Lake Tōya invites serenity. The hot spring baths, whether indoors or outdoors, offer a moment of absolute well-being, immersing you in an atmosphere of calm facing a gentle and enveloping nature. The facilities also include a spa and wellness center, perfect for rejuvenating after a day of exploration.
Harmoniously arranged, the Japanese-style rooms combine tradition and comfort. The tatami floors and soft futons provide an authentic Japanese experience, while modern amenities such as a refrigerator and television complete the stay. Some rooms offer breathtaking views of the lake, for wake-ups bathed in light and tranquility.
The ryokan has a dining room where you can enjoy Japanese dishes with delicate flavors, as well as various options like pizzas. Meals can also be enjoyed in the privacy of your room for a more personal experience. Just a few steps away, local restaurants like Ippontei or Sangaku Kissa enrich your culinary discoveries with their regional specialties.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
6/10 Remarkable in some aspects, this ryokan combines tatamis and some modern touches. The well-located baths offer a soothing experience, although not exceptional. The cuisine seems decent but lacks local refinement. The rooms show authentic Japanese elements, despite a certain simplicity. Overall, it remains pleasant but not immersive.
Highlights of the Ryokan
Thermal/onsen bath
Outdoor bath
Public bath
Massages
24-hour reception
Refrigerator
Wi-Fi connection
Parking
Air conditioning
Breakfast
Positive Reviews
Excellent lake view and location
Many guests highlight the beautiful lake view from the rooms and the convenient location, close to the ferry, bus terminal, and waterfront, making it easy to enjoy fireworks and explore the area.
Traditional Japanese experience
The hotel offers an authentic Japanese atmosphere with tatami rooms, traditional meals, and an onsen, which guests found charming and unique compared to more modern hotels.
Friendly and helpful staff
Several reviews mention that the staff are polite, welcoming, and eager to assist, even if English is limited, making guests feel comfortable during their stay.
Delicious meals included
Guests appreciated the set meals, breakfast, and dinner provided by the hotel, describing them as delicious and a highlight of their stay.
Spacious and comfortable rooms
Many guests found the rooms to be spacious and comfortable, with some mentioning the cleanliness and the charm of the older decor.
Great value for money
Several guests commented that the hotel offers good value, especially considering the included meals, location, and overall experience.
Negative Reviews
Facilities are dated and need renovation
A common theme is that the hotel and its facilities are quite old, with decor and amenities showing signs of age. Some guests suggest a renovation would improve the experience.
Onsen and public bath cleanliness
Some guests noted that the onsen and public bath areas could be cleaner, mentioning issues like dust, mold, or facilities in need of maintenance.
Small or outdated bathrooms
Several reviews mention that bathrooms are either small for Western guests, not in the room, or that water drainage could be improved.
Limited room amenities
A few guests pointed out the lack of modern conveniences such as sufficient power outlets, coffee in the room, or modern air conditioning.
Noise and room comfort issues
Some guests experienced noise from corridors, low doorways, or rooms becoming stuffy at night due to older air conditioning units.
Food quantity or quality concerns
While many enjoyed the food, a few guests felt portions were small or that some dishes, like raw fish, did not meet their expectations.
What are the check-in and check-out times for Hotel Grand Toya?
Check-in is between 14:00 and 18:30. For check-out, guests are asked to vacate the room between 07:30 and 10:00.
What languages are spoken at Hotel Grand Toya?
The staff speaks English and Japanese, facilitating communication with international guests.
What rules apply within the establishment?
Hotel Grand Toya is a non-smoking establishment. Pets are not allowed. A photo ID and a credit card are required upon check-in.
What wellness services does Hotel Grand Toya offer?
The hotel has indoor and outdoor hot spring baths, a public bath, massages, and a spa and wellness center.
What dining options are available at Hotel Grand Toya?
Breakfast and dinner are served, and you can enjoy your meals in your room. Children’s menus are available for an additional charge.
Is parking available at the hotel and is it free?
Yes, free private parking is available on site and does not require prior reservation.
What tourist activities are accessible near the hotel?
The hotel is a 5-minute walk from Lake Toya. By car, you are 30 minutes from the Rusutsu ski resort. There are also several restaurants and cafes nearby.
Are pets allowed at Hotel Grand Toya?
No, pets are not allowed at the establishment.
What cultural activities are offered in the surroundings?
Guests can explore the local culture by visiting museums and events near Lake Toya, but the hotel itself does not offer specific cultural activities.
How can I access Hotel Grand Toya via public transportation?
The hotel is a 10-minute drive from the JR Toya Station. Nearby public transportation also includes Usu Station 10 km away and Date-Mombetsu 15 km away.
Are there family facilities at the hotel?
Yes, the hotel offers family rooms and also provides extra beds for children aged 0 to 6 for an additional cost.
What can I expect from the hot spring baths (onsen) at the hotel?
The ryokan offers both indoor and outdoor hot spring baths, perfect for relaxation with a view of the surrounding nature.
