Hotel Gyokusen
8,2/10 Excellent - Based on 395 reviews
Quiet and peaceful, the grounds of Hotel Gyokusen, a ryokan in Matsue, stretch out in a natural setting where traditional gardens and hot spring baths invite serenity. The elegantly Japanese atmosphere blends with subtle modernity, offering various amenities such as massage chairs and an outdoor hot spring bath, promising enveloping well-being. Travelers find a deep connection with the zen essence that characterizes the region.
In this peaceful universe, the rooms reflect a harmonious blend of tradition and comfort. Whether in a Japanese-style room with tatami mats or a Western-style room with modern beds, each space is designed to promote rest. Some offer breathtaking views of the mountains or carefully landscaped gardens, while large family suites feature spacious tatami mats and lounges perfect for sharing moments.
A culinary journey completes this experience, with dishes prepared at the establishment’s restaurant blending Japanese, Chinese, and European flavors. For local immersion, nearby restaurants such as the authentic “Isshiki-an” extend this gastronomic discovery. Whether at the heart of the ryokan or in the surrounding area, each meal celebrates the richness of Matsue’s culinary traditions.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
6/10 A subtle blend of modern and traditional elements, this ryokan offers rooms with tatami mats and futons, but also includes contemporary touches. The culinary experience seems to lack an authentic kaiseki. The baths are present but do not have striking traditional onsen characteristics. Pleasant ambiance but slightly Westernized.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
24-hour reception
Wi-Fi connection
Parking
Air conditioning
Disabled access
Positive Reviews
Beautiful and spacious garden
Many guests praised the hotel's beautiful, magnificent garden, describing it as a great place to relax and enjoy the scenery. The garden adds a special charm to the overall experience.
Relaxing and large onsen facilities
The onsen, with both indoor and outdoor baths, is highlighted as spacious, relaxing, and open for long hours. Guests enjoyed the peaceful atmosphere and the benefits to body and spirit.
Helpful and friendly staff
Staff are repeatedly described as very nice, helpful, and pleasant. Many guests appreciated the warm welcome and attentive service, including shuttle bus arrangements and management introductions.
Delicious and plentiful food
Several reviews mention the food as delicious, with buffet breakfasts offering a wide variety of local and Western dishes. Dinner and performances were also appreciated by many visitors.
Spacious and comfortable rooms
Guests found the rooms to be spacious and comfortable, with special mentions of classical Japanese style and large spaces inside the hotel. The ambiance contributes to a restful stay.
Great value and enjoyable experience
Many guests felt the hotel offered great value for money, highlighting the facilities, performances, and overall enjoyable experience. The hotel is recommended as a luxurious treat or a memorable stop.
Negative Reviews
Some rooms and furnishings appear tired
A few guests noticed that the hotel is a bit old or in need of renovation, with some stains on furniture and carpets. However, this did not overshadow the overall positive experience.
Mixed feedback on breakfast quality
While variety is appreciated, some guests felt the quality of breakfast could be improved, with comments about the food being below expectations or lacking hot water.
Beds and pillows could be more comfortable
There are mentions of uncomfortable mattresses and pillows, with some guests suggesting they should be changed for better sleep quality.
Communication barriers for non-Japanese speakers
A few guests found it difficult to communicate with staff if they did not speak Japanese, suggesting that translation tools could enhance the experience.
Occasional noise issues in some rooms
Some guests experienced disturbances from noises at night, which affected their sleep. Staff offered to help, but the issue impacted the restfulness of the stay.
Location is a bit remote
A few reviews noted that the hotel is far from city centers and shops, but shuttle bus and taxi options are available, making access manageable.
Can I use the onsen during my stay?
Yes, Hotel Gyokusen has a hot spring bath (onsen) that you can use during your stay. It’s a great opportunity to relax.
What are the check-in and check-out times?
You can check in between 15:00 and 19:00. Check-out must be done between 07:00 and 10:00.
What languages does the staff speak?
The staff speaks Japanese. We recommend using a translation app if you do not speak Japanese, although the staff is accustomed to welcoming international travelers.
Are there any special rules or restrictions?
Hotel Gyokusen is a non-smoking establishment and does not accept pets. Please respect these rules during your stay.
What wellness services are available?
We offer various massages, a sauna, a public bath, and a massage chair for your comfort and relaxation.
What dining options are available?
The hotel has an on-site restaurant where an Asian breakfast is served every morning. Children’s menus and special diet menus are available upon request.
Is parking available on-site?
Yes, free private parking is available on-site without prior reservation. There is also a charging station for electric vehicles.
What activities or tourist attractions are nearby?
The Shimane Art Museum, Matsue Castle, and the former residence of Lafcadio Hearn are located nearby for enriching cultural visits. Lake Shinji is ideal for a scenic walk.
Are pets allowed on the premises?
No, unfortunately, pets are not allowed on the premises.
What types of cultural activities are offered?
The hotel offers concerts and shows, as well as evening entertainment and karaoke for a cultural and entertaining experience.
What transportation options are available?
We offer a free shuttle service. Matsue Station is 8 km away, and Izumo Airport is 18 km away for your travels.
Do you offer services for families?
Yes, we have family rooms, board games/puzzles, and facilities adapted for disabled guests to ensure a comfortable stay for families.