Hotel New Koyo
6,7/10 Good - Based on 309 reviews
Shaded by the mountains of Kusatsu, this ryokan in Kusatsu invites soul relaxation with its architecture combining wood and authentic simplicity. In these places where millennial water murmurs in an open-air onsen bordered by rocks, each bath is an immersion in serenity. Modern amenities, such as Wi-Fi connection and a 24-hour reception, harmoniously blend with tradition, while karaoke and the shared lounge enrich this wellness haven.
Ensuring the preservation of the Japanese art of living, the rooms immerse the guest in their warm sobriety, adorned with hand-woven tatamis and cozy futons. Offering a stunning view of the surrounding mountains, each room is designed to include current comfort with a refrigerator, television, and kettle. For families or travelers seeking disconnection, multiple options guarantee a stay that is both intimate and adaptable.
In the ryokan’s restaurant, a culinary symphony operates with diverse buffets mixing Japanese, Chinese, and Western flavors. For anyone wishing to explore further, neighboring establishments like restaurant 三国家 add local touches enriching the experience. The proximity to the natural treasures of Kusatsu also promises an escape that is both gastronomic and immersive.
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A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
5/10 A mix of authenticity and modernity is observed: the traditional style is present but diluted by modern exterior architecture. The outdoor bath offers a beautiful view of the surrounding nature, however, the culinary experience remains basic, and some rooms include visible Western elements.
Highlights of the Ryokan
Thermal bath/onsen
Open-air bath
Public bath
24-hour reception
Wi-Fi connection
Parking
Air conditioning
Restaurant
Breakfast
Positive Reviews
Spacious rooms with great views
Many guests appreciated the spacious rooms, often mentioning beautiful views of the mountains, ski slopes, or surrounding hills from their windows or balconies.
Delicious breakfast and dinner
Breakfast and dinner were frequently described as delicious, with buffet options and a good selection of local foods, making meals a highlight for many visitors.
Onsen facilities are a highlight
Guests enjoyed the onsen facilities, especially the outdoor baths with mountain views and the relaxing atmosphere, which added to the overall experience.
Helpful and polite staff
Several reviews noted that the hotel staff were kind, polite, and provided good service, making guests feel welcome during their stay.
Convenient shuttle service
The regular shuttle service to main tourist spots and the town center was appreciated, especially given the hotel's hillside location.
Good value for money
Many guests felt the hotel offered good value for money, with satisfying meals included and affordable pricing for the facilities provided.
Negative Reviews
Hotel and rooms feel outdated
Multiple reviews mentioned that the hotel and rooms have an old or retro feel, with some describing the property as being stuck in the past or needing renovation.
Cleanliness could be improved
Guests sometimes found cleanliness lacking, mentioning dirty curtains, bathrooms, or public bath areas, and feeling that cleaning standards could be higher.
Beds and pillows not comfortable
Some guests found the beds too hard or the pillows uncomfortable, affecting their sleep quality during their stay.
Limited amenities in rooms
There were several comments about a lack of amenities in the rooms, such as no hair dryer, few power sockets, or missing bathroom products.
Location a bit far from center
The hotel is located on a hill, making it a bit far from the town center and requiring a walk or use of the shuttle, which some found inconvenient.
Payment and communication issues
Some guests experienced issues with payment methods (cash only, no credit card), and a few mentioned language barriers or difficulty communicating with staff.
Are there onsen thermal baths available at the hotel?
Yes, Hotel New Koyo offers open-air onsen thermal baths where you can relax and enjoy the natural waters of Kusatsu.
What are the check-in and check-out times?
You can check in between 2:00 PM and 4:30 PM. Check-out must be done before 9:30 AM.
What languages are spoken at the ryokan?
The staff at Hotel New Koyo speaks Japanese.
What are the house rules regarding payment and pets?
Payment must be made in cash only and pets are not allowed in the establishment.
What wellness services are available at the hotel?
In addition to onsen baths, you can enjoy public baths and open-air baths for your relaxation.
What types of meals are offered at the hotel’s restaurant?
A sumptuous buffet is served for breakfast and dinner with a variety of Western, Japanese, and Chinese dishes.
Is there parking available at the hotel?
Yes, free and private parking is available on site without prior reservation.
What tourist activities can I find nearby?
Nearby, you can visit Kusatsu Nettaiken, go skiing at Tenguyama, or explore Mount Kusatsu Shirane.
Does the hotel offer cultural activities?
You can entertain yourself with a karaoke session or discover local customs in this historical town of Kusatsu.
How can I access public transport from the hotel?
The hotel is a 10-minute walk from the Kusatsu bus station. Naganohara Station is reachable in a 25-minute drive.
Can I smoke in the establishment?
The hotel is entirely non-smoking, but smoking areas are available.
Is it possible to have Wi-Fi in the rooms?
The Wi-Fi connection is available for free in the hotel lobby, but it is not guaranteed in the rooms.
