Hotel Spax Kusatsu
8,1/10 Excellent - Based on 277 reviews
Sliding harmoniously between Japanese tradition and modern comfort, this ryokan in Kusatsu offers a sanctuary of absolute relaxation. Its spaces bathed in natural light invite serenity, while the indoor and outdoor thermal baths purify body and soul in soothing warmth. The indoor pool and sauna complete this experience, offering a true wellness haven where the tensions of daily life dissolve.
Nestled in a warm atmosphere, the rooms prove to be the perfect extension of this haven of peace. Refined furniture and traditional touches, like tatami, harmonize with modern amenities. Some rooms, equipped with private balconies, open onto breathtaking views of mist-wrapped mountains, inviting contemplation and a gentle awakening.
Gastronomy and refinement find their expression in the hotel’s restaurant, where elegant and seasonal Japanese cuisine enhances every dish. For explorers, the surroundings also offer charming local addresses, with authentic flavors to discover just a few steps away. These moments shared around a table, where each meal becomes a celebration, make any getaway even more memorable.
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A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
6/10 Overall pleasant, this ryokan offers a blend of Japanese authenticity and modernity in its architecture and rooms. The cuisine is meticulous but slightly modernized, while the baths offer a standard experience without a remarkable view. The ambiance exudes a certain harmony, although a bit Westernized.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
24-hour reception
Terrace/Balcony
Wi-Fi Connection
Parking
Air conditioning
Restaurant
Pool
Positive Reviews
Excellent and varied meals
Guests consistently praised the delicious and beautifully presented kaiseki dinners and Japanese breakfasts, mentioning generous portions and a wide variety of dishes, making meals a highlight of their stay.
Helpful and welcoming staff
Many reviews mention the staff as very helpful, courteous, and accommodating, making guests feel welcome and assisting with needs such as shuttle service and providing information.
Relaxing onsen experience
The onsen facilities were often described as spacious, relaxing, and enjoyable, with some guests appreciating the outdoor baths and the peaceful atmosphere away from the main town area.
Comfortable and spacious rooms
Several guests noted that their rooms were spacious, comfortable, and provided beautiful views, enhancing the overall relaxation and enjoyment of their stay.
Convenient shuttle and location
The availability of shuttle services to and from the station was appreciated, and the location was described as walkable to main attractions, yet quiet for a restful stay.
Pleasant check-in experience
Guests enjoyed a comfortable check-in process, sometimes with treats like sweet bean jelly, and appreciated being seated in the lobby during the procedures.
Negative Reviews
Steep hill and walking distance
Multiple guests found the uphill walk to the hotel from the bus station or town attractions to be challenging, especially for those with luggage or mobility concerns.
Some facilities need refreshment
Some reviews mentioned that parts of the hotel, such as the onsen, rooms, and furnishings, appeared tired or in need of renovation and more thorough cleaning.
Limited staff presence at onsen
A few guests noted that the onsen bath located outside seemed less safe for ladies due to the absence of staff on standby.
Room maintenance concerns
Issues such as mold stains, dusty windows, broken screens, and stained wallpapers were noted in some rooms, suggesting a need for improved housekeeping.
Location slightly far from attractions
While the location was peaceful, some guests felt it was a bit far from main attractions like Yubatake, making the return walk somewhat cumbersome.
Minor issues with amenities
Some guests mentioned minor issues such as no drinking water provided in rooms, outdated toilets, or breakfast not meeting their expectations.
What are the check-in and check-out times?
Guests can check in between 2:00 PM and 9:00 PM. Check-out must be completed between 7:30 AM and 10:00 AM.
Does the ryokan have an onsen accessible to guests?
Yes, Hotel Spax Kusatsu offers a hot spring bath (onsen) as well as an outdoor bath for its guests.
What languages are spoken by the staff at Hotel Spax Kusatsu?
The staff speaks Japanese. It is recommended to know a few phrases in Japanese or have a means of translation.
What are the pet policies?
Pets are not allowed within the establishment.
What wellness services are available?
Guests can enjoy a sauna, thermal baths, public baths, and an outdoor bath. Massages are also available for an additional fee.
What types of meals are offered at the ryokan’s restaurant?
The restaurant offers a very good breakfast and varied meals. Children’s menus are also available for an additional fee.
Does the ryokan offer parking?
Yes, free private parking is available on site without prior reservation needed.
What activities or tourist attractions are nearby?
Nearby, you will find the Jigokudani Monkey Park, Mount Kusatsu Shirane, and various ski resorts such as Tenguyama. The Seto Falls are also a short drive away.
Are there cultural activities available at the ryokan or nearby?
The ryokan itself does not offer specific cultural activities, but its location in Kusatsu allows you to discover the local culture and natural surroundings.
What transportation options are available to access the ryokan?
The nearest train station is Kawarayu-Onsen, located 18 km away. Guests can use taxi services or public transportation to travel to the ryokan.
Does the ryokan offer Wi-Fi?
Yes, free Wi-Fi is available in all rooms of the establishment.
Are the rooms non-smoking?
Yes, all rooms at Hotel Spax Kusatsu are non-smoking for the comfort of all guests.
