Itoen Hotel Kusatsu
8,1/10 Excellent - Based on 208 reviews
In a soothing green setting, Itoen Hotel Kusatsu embodies the harmony between Japanese authenticity and modern comfort. This ryokan in Kusatsu, marked by the timeless charm of its architecture, invites you to a serene immersion in the world of onsens. The outdoor baths, with their breathtaking views of the surrounding mountains, promise moments of tranquility, while the sauna and hot springs envelop you in comforting warmth. The 24-hour reception and elegant common areas add a touch of conviviality, allowing for a well-deserved break in a refined setting.
Whether you are traveling alone, with friends, or family, the hotel offers a variety of rooms that subtly blend Western style and traditional Japanese. Tatami rooms, equipped with comfortable futons, offer an authentic and soothing ambiance, while rooms with twin beds and private bathrooms meet the expectations of travelers seeking modernity. All feature spacious and bright areas, guaranteeing an experience imbued with serenity and refinement.
For epicureans, the on-site restaurant offers friendly cuisine set in a family setting. Not far from the establishment, a few cafes and restaurants such as the charming 山茶郷 add a local and savory touch to your stay. It is a culinary experience that extends the authenticity of this unique getaway in Kusatsu, where each bite is an invitation to discover local flavors.
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A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
6/10 Decorated with a mix of modern and traditional elements, this ryokan features pleasant baths with a natural touch and welcoming rooms with tatamis. However, some aspects show a visible Western influence. The culinary offer seems varied but lacks prominently highlighted authenticity. The overall atmosphere remains friendly.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
24-hour reception
Wi-Fi connection
Parking
Air conditioning
Restaurant
Breakfast
Positive Reviews
Spacious and clean rooms
Guests appreciated the large, clean, and comfortable rooms, often mentioning that their accommodations were well maintained and provided a relaxing atmosphere for their stay.
Great onsen experience
The onsen facilities, including private baths that could be reserved for free, were highly praised for their relaxing and enjoyable experience, with many guests highlighting them as a main attraction.
Buffet meals and included dining
Buffet-style meals for breakfast and dinner were often described as delicious, with some guests calling them amazing and appreciating the variety and quality of the food.
Good value for money
Many reviewers felt the hotel offered great value, mentioning the reasonable price for the amenities received, such as meals, baths, and entertainment options.
Family-friendly amenities
Facilities like karaoke rooms, arcade, ping-pong, and all-you-can-drink options were appreciated, especially by families and groups looking for entertainment during their stay.
Helpful and friendly staff
Several reviews highlighted the kindness and helpfulness of the staff, noting that the reception and hospitality contributed positively to their experience.
Negative Reviews
Distance from town center
Multiple guests mentioned that the hotel is located far from the main street or town center, making it less convenient for sightseeing or evening outings.
Limited shuttle and transportation hours
Some guests found the hotel shuttle schedule limited, with services starting late in the morning and ending early in the evening, making it hard to enjoy the city at night.
Hot spring temperature concerns
A few visitors noted that the temperature of the onsen baths was too hot, making it uncomfortable for children or those sensitive to high temperatures.
Short private bath time
The allotted time for private onsen use, typically 40 minutes, was considered too short by some guests who wanted a longer, more relaxed experience.
Buffet utensils and food variety
Some guests mentioned a lack of kitchen utensils like spoons and forks at the buffet, and others noted that the food variety, especially at breakfast, could be improved.
Occasional maintenance and comfort issues
A few reviewers experienced issues such as elevator malfunctions, difficulty adjusting room temperature, and minor inconveniences with room facilities.
What are the check-in and check-out times?
Check-in is between 3:00 PM and 6:00 PM, while check-out must be done before 11:00 AM.
Does the ryokan have an onsen accessible to all guests?
Yes, Itoen Hotel Kusatsu offers a thermal bath/onsen accessible to all its guests, perfect for relaxing after a busy day.
What languages are spoken in the ryokan?
The staff at Itoen Hotel Kusatsu speaks Japanese.
What are the smoking and pet policies?
The entire establishment is non-smoking and pets are not allowed.
What wellness services are offered?
We offer a variety of wellness services, including a sauna, public bath, outdoor bath, massage chairs, and massages, available for an additional fee.
Is there a restaurant on-site and what are the dining options?
Yes, we have a family restaurant that offers a buffet with children’s options and breakfast.
Does the ryokan have parking?
Yes, free parking is available on-site without prior reservation.
What activities and tourist sites are available nearby?
You will find many attractions nearby, such as Kusatsu Nettaiken at 1.7 km, Mount Kusatsu Shirane at 11 km, and Seto Falls at 14 km. Additionally, there are several ski lifts about 3 km away.
What cultural activities are available?
The ryokan organizes activities such as karaoke and offers a common lounge where you can relax and meet other guests.
How can I get to Itoen Hotel Kusatsu by public transport?
Matsumoto Airport is 110 km away and it is advisable to use a shuttle service or local transport to reach the ryokan. We also offer a shuttle service to facilitate your travel.
Does the establishment offer Wi-Fi?
Yes, free Wi-Fi is available in the common areas of the establishment.
Are there any sports activities available on the premises?
We have a game room, a table tennis table, and you can enjoy a golf course less than 3 km away for sports and leisure activities.
