Kagetsuen
7,9/10 Very good - Based on 971 reviews
Often acclaimed for its calming setting, Kagetsuen perfectly embodies the spirit of a ryokan in Hakone. Nestled in the heart of a natural haven, the establishment offers a true sanctuary of serenity with its thermal baths conducive to relaxation and wellness facilities, including a massage chair and massages on request. The carefully landscaped garden also invites contemplation, while activities such as table tennis add a light and friendly touch to the experience.
Impeccable and welcoming, the rooms at Kagetsuen come in various styles to meet all travelers’ expectations. Whether it’s the Japanese-style rooms with tatami mats and futons or modern rooms with views of the mountain and garden, each space is designed to offer comfort and tranquility. Air conditioning, private bathrooms, and functional amenities such as a refrigerator and flat-screen TV demonstrate sincere attention to guests’ needs.
Gourmet moments and authentic flavors align in the two on-site restaurants, “Hinoki” and “Azalea”. The establishment offers refined Japanese cuisine in a traditional ambiance, complemented by a generous buffet breakfast. Nearby, surrounding cafes and restaurants, such as those near Togendai Station, offer varied options to enrich your culinary experience while discovering the region. A warm and memorable stopover awaits you, where authenticity and hospitality harmoniously combine.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
5/10 Despite a pleasant ambiance and Japanese touches in certain rooms, the establishment lacks authentic coherence. The baths, although present, are modest, and the culinary component seems average. The modernity-tradition balance predominates but does not fully transport you into the unique experience of a typical ryokan.
Ryokan Highlights
Thermal bath/onsen
Public bath
Massages
Refrigerator
Wi-Fi connection
Parking
Air conditioning
Restaurant
Breakfast
Positive Reviews
Spacious and comfortable rooms
Many guests appreciated the large, spacious, and bright rooms, often mentioning the Japanese-style tatami areas and comfortable beds for a relaxing stay.
Excellent onsen facilities
The hotel offers several onsen options, including public and private baths. Guests enjoyed the relaxing atmosphere, with private onsens being especially appreciated for families and couples.
Great location near lake and cable car
The proximity to the lake, cable car, and bus stops was highlighted as a major plus, making it easy to explore the Hakone area and enjoy beautiful views.
High-quality meals and breakfast
Guests frequently praised the quality and variety of the meals, especially the traditional Japanese dinners and the generous breakfast buffets offered at the hotel.
Quiet and peaceful environment
The calm and serene setting of the hotel, surrounded by nature and away from city noise, was valued by visitors seeking a relaxing getaway.
Helpful and welcoming staff
Several reviews mentioned the helpfulness and friendliness of the staff, who provided good service and assistance during the stay.
Negative Reviews
Limited dining options without advance reservation
Some guests were disappointed that the hotel restaurant required reservations 24 hours in advance, with few alternative dining options nearby, especially in the evening.
Aging facilities and decor
A number of reviews noted that the hotel's equipment and rooms are somewhat old and could benefit from renovation or a refresh to match expectations.
Remote location and limited transport
The hotel is a bit isolated and not always easy to access, with limited bus schedules and few shops or supermarkets in the immediate area.
Room and cleanliness issues
Some guests mentioned cleanliness concerns, such as humidity or dirt on the walls and window frames, as well as maintenance issues in bathrooms.
Strict meal and bath schedules
A few visitors found the fixed times for dinner and breakfast, and the rotation system for the onsens, to be somewhat restrictive during their stay.
Not ideal for guests with reduced mobility
Accessibility can be challenging, as some rooms and bathrooms are not well adapted for wheelchair users or those with mobility difficulties.
Is there an onsen at Kagetsuen?
Yes, Kagetsuen offers a hot spring bath (onsen) for you to relax during your stay.
What are the check-in and check-out times?
Check-in at Kagetsuen is between 15:00 and 22:00, while check-out must be done between 06:30 and 11:00.
What languages are spoken at the ryokan?
The staff at Kagetsuen speaks English and Japanese, thus facilitating communication with international visitors.
What regulations or restrictions should be observed?
Pets are not allowed in the establishment. The cancellation and prepayment policies vary depending on the type of accommodation chosen.
What wellness services are available?
In addition to the onsen, Kagetsuen offers massages (at an additional cost) and a massage chair for further relaxation.
What dining options are available?
The ryokan has two on-site restaurants and serves a buffet breakfast to start the day off right.
Is parking available?
Yes, free and private parking is available on site, with no prior reservation required.
What activities and tourist sites are nearby?
You will find numerous attractions such as the Hakone Botanical Garden of Wetlands, the Museum of Art, and Lake Ashi near Kagetsuen.
Are animals allowed?
No, pets are not allowed within the Kagetsuen establishment.
Are cultural activities offered?
Kagetsuen, being close to Hakone, allows easy access to various cultural experiences such as the Hakone Open-Air Museum and the Narukawa Art Museum.
How to get to the ryokan by public transport?
The nearest station is Togendai, located about 1.1 km from the ryokan, facilitating train access.
Are there facilities for children?
All children are welcome at Kagetsuen, but adult fees apply for children over 4 years old. No extra beds or cribs are available.
