Kusatsu-onsen Hotel Resort
7,3/10 Very good - Based on 930 reviews
An invitation to calm and serenity, this ryokan in Kusatsu stands out as a haven of relaxation where Japanese tradition harmoniously blends with modern comfort. The natural hot springs, combined with the outdoor bath and sauna, offer a wellness experience for the body and mind. Families enjoy the children’s play area while visitors benefit from free Wi-Fi and parking.
Offering various types of rooms, ranging from traditional Japanese spaces with tatami mats and futons to Japanese-Western configurations, the Kusatsu-onsen Hotel Resort caters to the varied preferences of travelers. All rooms are equipped with air conditioning, a flat-screen TV, a kettle, and a refrigerator, ensuring a comfortable experience.
On-site, the restaurant “Shakunage” delights with authentic Japanese cuisine served from breakfast to dinner. Surrounding options enrich the culinary experience with various local establishments nestled nearby, promoting complete immersion in the region’s gastronomic richness.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
8/10 A harmonious blend of modernity and tradition defines this ryokan. The onsen offers an enchanting and authentic setting. The meals reflect a delicate and well-presented local cuisine. The well-designed rooms respect Japanese codes while integrating contemporary comfort. The exterior architecture combines modern and traditional touches.
Ryokan Highlights
Thermal bath/onsen
Outdoor bath
Public bath
Sauna
Refrigerator
Wi-Fi connection
Parking
Air conditioning
Restaurant
Positive Reviews
Excellent onsen experience
The onsen facilities are highly praised, with beautiful outdoor baths, access to sister hotels, and thoughtful amenities like yukata and baskets for guests’ comfort and relaxation.
Spacious and comfortable rooms
Many guests mention the spaciousness of the Japanese rooms, comfortable futons, and lovely views of the mountains, making the stay relaxing and enjoyable.
Helpful and friendly staff
The staff are frequently described as helpful, polite, and welcoming, assisting with shuttle services and providing a pleasant atmosphere throughout the stay.
Convenient shuttle and location
Shuttle buses to the center and bus terminal are appreciated, making it easy to access main attractions and reducing the need for long walks uphill.
Good value and amenities
Guests find the hotel to offer good value for the price, with amenities such as a library, manga room, table tennis, and complimentary drinks adding to the experience.
Great food and breakfast
The breakfast and meals are often described as complete, typical, and delicious, with some guests especially enjoying the Japanese-style breakfast and dinner.
Negative Reviews
Aging facilities and need for renovation
Several reviews mention that the hotel and rooms feel old or a bit run down, with suggestions for renovation to improve the overall impression and comfort.
Smell of smoke in rooms
Some guests noticed a smoky smell in non-smoking rooms, or that the rooms had a lingering odor of tobacco, which affected their comfort.
Room and bathroom quality concerns
There are comments about the quality of the bathrooms and some rooms being below expectations for the price, with issues like small or outdated facilities.
Limited or inconvenient shuttle schedules
The shuttle service, while helpful, does not always run at convenient times, making it harder to move between the hotel and the town center.
Breakfast and dinner not buffet style
A few guests mention that breakfast and dinner are set menus instead of buffet style, which may not suit everyone's preferences.
WiFi and room service improvements
Some guests experienced weak WiFi signals in their rooms and felt that room service could be improved for a more comfortable stay.
Are there any onsen available on site?
Yes, our ryokan offers a thermal bath/onsen as well as an outdoor bath so you can enjoy moments of relaxation.
What are the check-in and check-out times?
Check-in times are between 3:00 PM and 7:30 PM, and check-out must be done before 10:00 AM.
What languages are spoken at the ryokan?
Our teams speak English, Japanese, and Chinese to better serve you.
Are there any restrictions or house rules?
Yes, we ask our guests to respect the check-in time and to report any special requests in advance. Pets are not allowed in the establishment.
What wellness services are offered?
We have a sauna, a public bath, and thermal/onsen bath treatments to offer you a relaxing experience.
What dining options are available?
We have an on-site restaurant offering an Asian breakfast each morning. Children’s menus are also available.
Does the ryokan offer parking?
Yes, we offer free parking as well as a charging station for electric vehicles.
What tourist sites are nearby?
The Jigokudani Monkey Park is 46 km away and Mount Kusatsu Shirane is 14 km away. Other local attractions include the Kusatsu Nettaiken and the Tenguyama ski lifts.
Can I bring my pet?
Unfortunately, pets are not allowed in our establishment.
Do you offer cultural activities?
Yes, the ryokan is ideally located to allow you to explore local cultural activities, including visiting temples and surrounding natural landscapes.
How can I reach the ryokan by public transport?
The nearest station is Kawarayu-Onsen, located 18 km away. A shuttle service is available upon request.
What type of internet connection is available?
We offer free Wi-Fi in the common areas of the establishment.
