Lake Saroma Tsuruga Resort
8,5/10 Excellent - Based on 109 reviews
Offering breathtaking views of the tranquil waters of Lake Saroma, this ryokan in Kitami provides a relaxing atmosphere where serenity and nature prevail. The hot spring baths and sauna, accompanied by soothing massage options, invite you to deep relaxation. For the more active, entertainment moments such as billiards and table tennis are also available, all in a welcoming and authentic setting.
Refined and modern, the rooms elegantly blend traditional Japanese style with contemporary comfort. Equipped with beautiful natural light and warm materials, they offer stunning views of the lake or forest. Each space, whether arranged in Japanese style with comfortable futons or in Western style, is designed to ensure a peaceful stay. Some rooms even have a sitting area and a bathtub, perfect for enjoying a quiet moment of relaxation.
In the ryokan’s restaurant, “La Mer,” a varied and meticulous cuisine is served in buffet style, especially during breakfast and dinner, highlighting fresh and local products. For culinary discovery enthusiasts, several establishments in the surroundings, such as the Wakka Nature Centre a few kilometers away, allow you to extend the gustatory experience in this authentic environment.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
6/10 There is a certain charm with well-located baths and a magnificent view, but the architecture mixes modern and traditional elements, and the rooms, although comfortable, do not fully reflect Japanese aesthetics. The culinary experience seems correct, without the exclusivity of a sought-after Kaiseki.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Sauna
24-hour reception
Refrigerator
Wi-Fi connection
Parking
Air conditioning
Restaurant
Breakfast
Positive Reviews
Outstanding meals and buffets
Guests consistently praise the breakfast and dinner buffets, highlighting the variety and quality, especially the fresh seafood, teppanyaki steak, tempura, and a wide range of desserts.
Beautiful lake views and serene location
Many reviews mention the beautiful and calming views of Lake Saroma, with rooms offering large windows and a peaceful, quiet atmosphere perfect for relaxation.
Excellent onsen and spa facilities
The hot spring baths, both indoor and outdoor, are described as special, fantastic, and among the nicest experienced, adding a unique touch to the stay.
Friendly and helpful staff
Staff are frequently described as polite, friendly, and attentive, providing excellent service and making guests feel welcome and comfortable throughout their stay.
Clean and comfortable rooms
Rooms are noted for being clean, comfortable, and well-designed, with comfortable beds and pillows, and some offering useful amenities like two toilets and sinks.
Great amenities and activities
Guests appreciate the additional amenities such as free coffee in the lobby, table tennis game room, bike rentals, a gift shop, and convenient on-site store.
Negative Reviews
Limited English communication
Some guests found it challenging to communicate with staff due to limited English skills, although staff still tried their best to assist using gestures and basic words.
Room temperature control and air conditioning
A few reviews mention the lack of air conditioning or modern temperature controls in rooms, making it occasionally warm and requiring fans or opening windows.
Minor maintenance issues
There were some reports of minor maintenance problems, such as a broken drawer not being fixed during the stay, but overall room cleanliness was still appreciated.
Breakfast buffet could be improved
While dinner receives high marks, a few guests felt the breakfast buffet had limited choices or was just average compared to dinner.
Parking and elevator convenience
Some guests noted that parking could be inconvenient and the hotel has only one lift, which may cause minor delays during busy times.
Room assignment and mattress comfort
A few guests mentioned being assigned single tables instead of double, or found futon mattresses harder than expected, but these issues were generally resolved upon request.
Is there an onsen available at the ryokan?
Yes, the Lake Saroma Tsuruga Resort has hot spring baths as well as a public bath and an outdoor bath for you to relax.
What are the check-in and check-out times?
Check-in is between 3:00 PM and 7:00 PM, and check-out must be done before 10:00 AM.
What languages are spoken at the establishment?
The ryokan staff speaks English and Japanese to facilitate your stay.
Are there any specific rules or restrictions?
The establishment does not accept pets, it is entirely non-smoking, and only credit cards are accepted for payment, not cash.
What wellness services are offered?
You can enjoy relaxing massages, a sauna, and steam baths for a complete relaxation experience.
What dining options are available?
The establishment has three restaurants, and a breakfast buffet is served at La Mer, which also offers dinner options. Special diet menus are also available on request.
Is parking available?
Yes, free private parking is available nearby without prior reservation, with charging stations for electric vehicles.
What tourist or cultural activities are available nearby?
Nearby, you can visit the ruins of Tokoro and the Wakka Natural Flower Garden. Lake Abashiri is another interesting attraction located about 50 km away.
Can I bring my pet?
Unfortunately, pets are not allowed within the establishment.
Are there cultural activities offered by the ryokan?
The ryokan offers activities like billiards and table tennis, as well as bicycle rental and bike tours to explore the surroundings.
How can I get to the ryokan?
Memanbetsu Airport is 42 km away and Okhotsk-Monbetsu Airport is 61 km away. You can take a bus or rent a car to easily reach the ryokan from these airports.
Is Wi-Fi available in the establishment?
Yes, free Wi-Fi is available throughout the establishment so you can stay connected during your stay.
