Marukoma Onsen Ryokan
9,0/10 Exceptional - Based on 268 reviews
Skirting the peaceful shores of Lake Shikotsu, the Marukoma Onsen Ryokan offers a true haven of serenity in the heart of Chitose. This ryokan in Chitose is a haven of calm, where hot spring baths, sauna, and wellness areas harmoniously blend. Whether from the terrace or the outdoor baths, the breathtaking view of the lake and surrounding mountains invites deep relaxation, lulled by the whisper of the surrounding nature.
Elegantly decorated in a traditional Japanese style, the rooms at Marukoma Onsen Ryokan promise a soothing stay. Some offer direct views of the lake, while others reveal a serene panorama of the mountains. The tatamis, futons, or comfortable beds contribute to the authenticity and comfort of your experience, ideal for couples and families seeking tranquility.
A haven for gastronomy enthusiasts, the on-site family restaurant offers refined Japanese cuisine, showcasing local products in exquisite dishes. An Asian breakfast is also served to start the day off right. For those wishing to diversify their culinary discoveries, the surroundings of Chitose abound with charming little addresses where you can enjoy unique regional specialties.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
8/10 Easily immersive, this ryokan offers architecture respecting authentic codes, meals enhanced by refined kaiseki, and onsen baths with soothing views. The overall experience is strongly Japanese, although some modernities add a Western touch.
Highlights of the Ryokan
Hot spring/onsen
Outdoor bath
Public bath
Sauna
Terrace/Balcony
Parking
Restaurant
Breakfast
Positive Reviews
Stunning lakefront location
The hotel is beautifully situated right by the lake, offering breathtaking views and a peaceful, quiet environment. Guests consistently mention the amazing scenery and tranquil atmosphere.
Exceptional onsen experience
The outdoor and indoor hot springs are highly praised, especially the lakeside baths at sunrise. The natural onsen is a highlight for many visitors, providing relaxation and a unique experience.
Delicious meals and variety
Guests rave about the excellent kaiseki dinners and buffet breakfasts, noting the delicious food, beautiful presentation, and good variety. Meals are often enjoyed with stunning lake views.
Spacious and comfortable rooms
Rooms are described as spacious, clean, and comfortable, with many enjoying traditional Japanese style and lake views. The futons and amenities like yukata are appreciated.
Friendly and accommodating staff
Staff are frequently described as friendly, helpful, and respectful. They go out of their way to accommodate guests, even waiting for late arrivals or assisting with transportation needs.
Rich history and traditional atmosphere
The ryokan's long history and traditional charm are highlighted by guests. Many appreciate learning about Japanese culture and enjoying the old-fashioned, authentic ambiance.
Negative Reviews
Challenging access without a car
Getting to the hotel by public transport can be difficult, with limited bus options and the need to reserve the shuttle in advance. Clearer instructions for arrivals would be helpful.
Language barrier for some guests
Some guests found it challenging to understand the rules for using the onsen or showers due to limited English spoken by staff, leading to a bit of discomfort for first-time visitors.
No air conditioning in rooms
A few guests mentioned that rooms do not have air conditioning, which can make stays uncomfortable during unseasonably hot weather, though fans are provided.
Limited shuttle and walking options
The shuttle bus schedule is limited, making it harder to coordinate with local events or late arrivals. In winter, walking paths around the lake may not be cleared.
Slightly dated property in places
While the property is well maintained, some areas feel a bit dated. However, this does not detract from the overall experience for most guests.
Minor room issues
A few guests noted minor issues such as a slight scent in the toilet or average dinner quality, but these did not significantly impact their overall satisfaction.
Does the ryokan have an onsen?
Yes, the Marukoma Onsen Ryokan has a hot spring bath (onsen), as well as a public bath, an outdoor bath, and a whirlpool. There is also a sauna for your relaxation.
What are the check-in and check-out times?
You can check in between 2:00 PM and 8:00 PM, and check-out must be done between 7:00 AM and 10:00 AM. Please inform the property of your expected arrival time in advance.
What languages are spoken at the ryokan?
The staff at Marukoma Onsen Ryokan speaks Japanese.
Are there any rules or restrictions to follow in the ryokan?
The ryokan is non-smoking and does not accept pets. Additionally, it will not be possible to access the property between 10:00 PM and 7:00 AM due to a curfew.
What wellness services are offered?
The ryokan offers a spa and wellness center including a hot spring/onsen, a public bath, an outdoor bath, a whirlpool/jacuzzi, and a sauna. There are also massage chairs available.
What dining options are available?
The ryokan has a family restaurant that serves Japanese cuisine for dinner. An Asian breakfast is also served on site.
Is there parking available?
Yes, free private parking is available on site. You need to reserve your space in advance.
What activities and tourist sites are nearby?
In and around Chitose, you can engage in activities such as hiking and skiing. The ryokan also offers a beautiful view of the lake.
Are pets allowed in the ryokan?
No, pets are not allowed in the establishment.
What cultural activities can be discovered?
The ryokan offers traditional cultural activities such as the IRORI Kaiseki, which is a Japanese culinary experience.
What transport is available nearby?
The Tomakomai, Sapporo, and Shin-Sapporo stations are 37 km, 44 km, and 48 km away, respectively. New Chitose Airport is 42 km from the ryokan.
Does the establishment offer Internet access?
No, the establishment does not provide Internet access.
