Suiun
9,5/10 Exceptional - Based on 531 reviews
Offering a perfect balance between Japanese tradition and contemporary comfort, this ryokan in Hakone charms with its refined and warm architecture. The spaces, bathed in light, incorporate delicately crafted wooden elements that evoke serenity and harmony. The establishment provides a hot spring bath, a sauna, and a public bath for absolute relaxation, as well as a peaceful garden where a rejuvenating atmosphere prevails.
Elegantly arranged, the rooms feature typically Japanese style with tatami mats and wooden furniture, accented by modern touches. Some rooms offer access to an outdoor bathtub, allowing guests to enjoy private hot springs while admiring the landscape. All rooms are equipped with a coffee machine, a refrigerator, and a flat-screen TV, ensuring a stay that is both authentic and pleasant.
The on-site restaurant, “Mukuno Oto,” offers refined French cuisine inspired by local products, for exceptional breakfasts, lunches, and dinners. In the immediate vicinity, you can also discover charming local spots such as cafes and traditional restaurants where you can savor regional specialties, diving further into the essence of the village of Hakone and its surroundings.
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Book on Booking.com
A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
9/10 Discover a place where Japanese tradition is well honored. The architecture harmoniously marries modernity and classic elements. The refined cuisine expresses strong authenticity. The baths offer a relaxing experience, and the carefully decorated rooms exude a peaceful charm, true to the Japanese spirit.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
24-hour reception
Refrigerator
Terrace/Balcony
Wi-Fi connection
Parking
Air conditioning
Breakfast
Positive Reviews
Exceptional hospitality and staff
Guests consistently mention the warm welcome, attentive service, and the staff being very kind and helpful, making the stay truly memorable and comfortable from arrival to departure.
Spacious and comfortable rooms
Rooms are described as large, comfortable, and beautifully decorated with Japanese style. Many guests appreciated the private onsen and the view from their rooms.
Wonderful onsen experience
The availability of private and public onsens is frequently praised. Guests enjoyed relaxing in the baths, with some mentioning the unique experience of using them even in the rain.
Delicious and plentiful meals
Many reviews highlight the quality and variety of both dinner and breakfast, describing them as delicious, copious, and beautifully presented, offering a true taste of Japanese cuisine.
Charming traditional atmosphere
The hotel’s traditional Japanese ambiance, including tatami mats, yukatas, and tea ceremonies, provided an authentic and immersive cultural experience for guests.
Extra amenities and thoughtful touches
Guests appreciated the complimentary snacks, drinks, and mini-bar, as well as helpful services like baggage transport and spa treatments, which enhanced their overall stay.
Negative Reviews
High cost for the experience
Several guests mention that the price is quite high, though most agree that the quality and uniqueness of the stay justify the expense.
Challenging access with luggage
The steep slope from the station to the hotel can be difficult for travelers carrying heavy suitcases, so advance planning may be needed.
Limited menu flexibility
Some guests noted that the dinner menu does not change from night to night and there is little adaptation for specific dietary needs, with portions sometimes being too large.
Breakfast not to everyone’s taste
A few guests felt the breakfast was less appealing, with some dishes being too traditional or presented in an old-fashioned style for their preferences.
Language barrier with staff
A couple of reviews mention that communication in English can be challenging, which may require patience or preparation for non-French or non-Japanese speakers.
Short stays felt too brief
Some guests regretted not booking a longer stay, feeling that one night was not enough to fully enjoy the hotel and its amenities.
Is there an onsen available and what are its features?
Yes, the ryokan offers a thermal bath/onsen, a hot spring bath, and a public bath for guests. You can enjoy the region’s renowned geothermal waters.
What are the check-in and check-out times?
Check-in is between 2:00 PM and 6:00 PM, and check-out is until 11:00 AM.
What languages are spoken at the ryokan?
The ryokan staff speaks English and Japanese, making communication with international visitors easier.
Are there any restrictions or specific rules at the ryokan?
Yes, the establishment is for adults only, pets are not allowed, and it is non-smoking. Parties/events are not permitted, and silence is required between 11:00 PM and 7:00 AM.
What wellness services are offered?
The ryokan offers a sauna, hot spring baths, a public bath, and massages available for an additional fee.
What types of dining are available?
The ryokan offers an exceptional breakfast, and each accommodation is equipped with a tea/coffee maker for guests’ comfort.
Is parking available for guests?
Yes, free private parking is available on-site, but it is necessary to reserve in advance.
What activities and tourist spots are nearby?
The ryokan is located near several attractions, such as Hakone Gora Park, Hakone Museum of Photography, and Hakone Open-Air Museum. Lake Ashi and Mount Kintokiyama are also easily accessible.
Are pets allowed?
No, pets are not allowed within the establishment.
What cultural activities can be discovered nearby?
While staying at the ryokan, you can visit cultural places such as the Okada Museum of Art and the Venetian Glass Museum of Hakone, which are nearby.
How to easily access the ryokan by transport?
The ryokan is easily accessible by train, with Gōra Station located just 300 meters away. Other transport options include Chokokunomori Stations 800 meters away.
Does the ryokan have luggage facilities?
Yes, the ryokan has luggage storage for guests, allowing you to drop off your bags before check-in or after check-out.
