Tenseien
8,6/10 Excellent - Based on 250 reviews
In the heart of Hakone’s lush nature, this ryokan embodies harmony and serenity. Its architecture combines Japanese tradition with modern touches, offering bright spaces where wood and large windows create a soothing connection with the outside. Tenseien stands out with facilities dedicated to well-being: hot spring bath, sauna, and jacuzzi invite deep relaxation, while its carefully landscaped garden enhances the meditative experience.
In the rooms, modern comfort meets the elegance of Japanese tradition. Some suites offer tatami corners or private open-air baths, providing an immersive experience in local culture. With their clean lines, soft lighting, and particular attention to detail, each space invites tranquility, perfectly in line with the spirit of a ryokan in Hakone.
The on-site restaurant celebrates local gastronomy with delicately prepared dishes made from seasonal ingredients. Each meal becomes a culinary experience, where the art of presentation is as delightful as the flavors themselves. Additionally, the establishment’s strategic location allows for enjoyment of specialties from other nearby gastronomic establishments, for a complete discovery of this region rich in culinary traditions.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
8/10 Authentic and typically Japanese, this ryokan skillfully combines traditional design with modernity. The onsen offers splendid views and a relaxing atmosphere. The meals are well-prepared, focused on local products. The rooms, though pleasant and elegant, incorporate some contemporary touches slightly diminishing the overall authenticity.
Ryokan Highlights
Thermal bath/onsen
Massages
Sauna
24/7 Reception
Refrigerator
Wi-Fi Connection
Parking
Air Conditioning
Restaurant
Breakfast
Positive Reviews
Beautiful setting and gardens
Guests consistently mention the beautiful gardens, waterfall views, and tranquil surroundings, making the location ideal for relaxation and enjoying nature during their stay.
Excellent onsen facilities
The onsen, including private and outdoor options, are frequently praised for being clean, well-equipped, and almost always open. Many highlight the rooftop and balcony baths as special features.
Friendly and helpful staff
Staff are described as helpful, attentive, and doing their best to assist guests, even when language barriers exist. Many guests appreciated the warm welcome and customer care.
Delicious and varied buffet meals
Breakfast and dinner buffets are often described as delicious, with a wide variety of Japanese and international options. Guests enjoyed the freshness and quality of the food.
Authentic ryokan experience
The hotel provides a true ryokan experience, including yukata robes for guests, traditional rooms, and the removal of shoes upon arrival, which many found immersive and enjoyable.
Good facilities for families and children
Families appreciated the children's playroom, 24-hour gift shop, and spacious rooms, as well as the convenience of nearby shops and activities suitable for all ages.
Negative Reviews
Distance and access from station
Several guests found the hotel a bit far from the main train station, requiring an uphill walk or steep hill, which can be challenging with heavy luggage or children.
Language barrier with staff
Some guests experienced difficulties communicating in English, suggesting that knowledge of basic Japanese or translation apps can be helpful for a smoother stay.
Rooms can be small and dated
A few guests mentioned that some rooms, especially Japanese-style ones, felt small or the decor seemed a bit old-fashioned, though this did not detract from the overall experience.
Large and sometimes impersonal structure
The hotel is described as a large establishment, which can feel a bit impersonal or like a big operation to some guests, especially compared to smaller ryokans.
Limited response to messages
There were comments about slow or missing responses to pre-arrival inquiries, particularly regarding meal plans, which could affect planning for dinner or other services.
Breakfast time restrictions
Some guests noted that breakfast had a limited time window, which could be challenging for families or those wanting a more flexible schedule in the morning.
Does the ryokan offer an onsen?
Yes, Tenseien offers a hot spring bath (onsen) as well as a jacuzzi for you to relax during your stay.
What are the check-in and check-out times?
Check-in is between 3:00 PM and 6:00 PM and check-out is until 10:00 AM.
What languages are spoken at the ryokan?
The staff speaks Japanese and Chinese.
Are there any specific rules or restrictions to follow?
Pets are not allowed and the establishment is entirely non-smoking. Parties and events are not permitted.
What wellness services are available?
The ryokan offers a spa and wellness center, with sauna, massage, thermal bath/onsen, and jacuzzi/hot tub, some services being at an additional cost.
What dining options does the ryokan offer?
Tenseien has an on-site restaurant and offers a buffet breakfast every morning.
Is parking available?
Private parking is available on-site at a rate of ¥1,100 per day, without prior reservation.
What activities and tourist sites are nearby?
The ryokan is located in a geothermal area with several hot springs nearby. The Tsurugaoka Hachimangu Shrine is 50 km away and the Kowakudani Station is 7.9 km away.
Are pets allowed?
No, pets are not allowed within the establishment.
Do you offer cultural activities?
While some cultural activities are not specifically organized by the ryokan, events and places of cultural interest are nearby in the Hakone area.
How to get to the ryokan via public transport?
Tenseien is located 1.1 km from Hakone-Yumoto Station, accessible by regional trains.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the establishment.
