Tensui Saryo
8,6/10 Excellent - Based on 652 reviews
The Tensui Saryo, nestled in the enchanting setting of Hakone, is a true haven of peace that elegantly combines Japanese tradition with modern comfort. This ryokan in Hakone offers a unique experience through its carefully decorated spaces, blending authentic elements such as tatami corners with contemporary touches. Wellness services, such as indoor and outdoor hot spring baths, invite deep relaxation, complemented by soothing body treatments and massages. You will be enveloped in an atmosphere conducive to serenity, perfect for a rejuvenating getaway.
Balanced between sophistication and respect for traditions, the rooms offer various configurations to meet everyone’s expectations. Whether you choose a room with traditional futons or a king-size bed, all are air-conditioned and equipped with modern amenities such as a television and free Wi-Fi. Some rooms, particularly popular, feature private outdoor hot spring baths, ideal for contemplating the Hakone mountains in the absolute comfort of your personal space.
The Tensui Saryo also invites you on a culinary journey through its on-site restaurants that celebrate Japanese gastronomy. The dishes are prepared with seasonal, fresh, and flavorful ingredients, for an authentic discovery of local flavors. Nearby, other establishments offer varied experiences, ideal for complementing your gourmet stay and further exploring the Japanese art of living.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
6/10 The establishment harmoniously blends modern and traditional elements, with well-appointed rooms. The baths offer a pleasant experience without being exceptional, and the meals seem well-crafted but not entirely traditional. The architecture maintains a balance between authenticity and modernity, reinforcing a welcoming ambiance but somewhat removed from classical codes.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
Refrigerator
Wi-Fi Connection
Air conditioning
Positive Reviews
Excellent emplacement
The hotel is perfectly located, just a short walk from Gora station and close to the main attractions. It’s convenient for exploring and accessing transport options like cable cars and museums.
Spacious and comfortable rooms
Guests praise the large, clean, and comfortable rooms, often with beautiful wooden floors or tatami mats. Many rooms offer private open-air baths and lovely views, adding to the relaxing atmosphere.
Attentive and friendly staff
The staff is described as helpful, welcoming, and attentive, always ready to offer assistance and small attentions. Many guests appreciated the warm hospitality and extra touches like welcome drinks.
Relaxing onsen experience
The hotel features both private and public onsens, with many rooms offering their own hot spring baths on the balcony. These facilities are often highlighted as a major highlight of the stay.
Authentic Japanese experience
Many guests enjoyed the authentic Japanese atmosphere, including yukata, futons, traditional decor, and Japanese-style meals, which provided a unique and immersive experience.
Delicious and varied meals
Japanese breakfasts and dinners are often described as delicious, copious, and a great way to discover local cuisine. The meals were a highlight for many guests.
Negative Reviews
Price can feel high
Some guests felt the hotel and the region are more expensive than other Japanese cities. A few mentioned they expected a bit more for the price paid, especially regarding room details or snacks.
Air conditioning and heating issues
A few reviews mention issues with air conditioning or heating, such as being noisy, not cooling enough, or dripping condensation, which affected their comfort during the stay.
Limited English communication
Some guests found that not all staff spoke English fluently, making communication and understanding some hotel procedures a bit challenging at times, though it did not ruin their stay.
Breakfast and meal options
A few guests found the Japanese breakfast too large or too different from their expectations, and would have preferred an à la carte or more familiar menu options.
Booking and reservation details
Some guests mentioned that information about hotel access or specific services like breakfast and spa reservations was unclear or missing at the time of booking.
Onsen temperature and noise
A few guests found the onsen water temperature too hot or noticed bubbling sounds at night. These were minor issues, but worth noting for sensitive sleepers.
Is there an onsen accessible to guests?
Yes, the Tensui Saryo offers a thermal bath/onsen. Some rooms are also equipped with private outdoor hot spring baths, offering a relaxing view of the Hakone mountains.
What are the check-in and check-out times?
Check-in times are from 3:00 PM to 10:00 PM, and check-out must be completed between 6:00 AM and 10:00 AM. Please inform the establishment of your arrival time in advance.
What languages are spoken at the reception?
The staff at Tensui Saryo speaks English and Japanese to best meet the needs of guests.
What rules or restrictions need to be followed?
The establishment is entirely non-smoking, and parties or events are not allowed. A curfew is applied between 10:00 PM and 6:00 AM. Pets are not accepted, and quiet hours must be respected between 10:00 PM and 9:00 AM.
What wellness services are available?
The establishment offers several wellness treatments such as massages (back, head, feet, body), body treatments, and beauty treatments. An outdoor bath, a public bath, and a thermal bath/onsen are also accessible.
What types of meals are served at the restaurant?
The establishment’s restaurant serves traditional Japanese cuisine prepared with fresh and seasonal ingredients. Children’s menus are also available at an additional cost.
Is there parking available for guests?
Unfortunately, the establishment does not have a parking lot. We advise you to check nearby parking options if you are traveling by car.
What tourist sites are nearby?
The Tensui Saryo is located just 500 meters from Gora Park and 900 meters from the famous Hakone Open-Air Museum. Other attractions such as the Okada Art Museum and the Pola Museum are within 4 km.
Are pets allowed?
No, pets are not allowed in this establishment.
Does the ryokan offer cultural activities?
If you wish to enjoy Japanese culture, the Tensui Saryo is ideally located near sites such as Gora Park and the Hakone Museum of Photography. The establishment can also accommodate your special requests for other cultural experiences.
What are the nearest transportation options?
The ryokan is easily accessible, with Gora Station just 100 meters away. Chokokunomori Station is also nearby (850 meters), making it easy to get around the area.
What type of clientele is this establishment best suited for?
The Tensui Saryo is particularly appreciated by couples, who give it an excellent rating for a stay for two. However, it is also suitable for anyone looking for an authentic Japanese experience combined with a relaxing setting.
