Zao Plaza Hotel
8,3/10 Excellent - Based on 139 reviews
A true haven of peace nestled in the heart of nature, this ryokan in Zao Onsen combines Japanese tradition with modern comfort. Its serene setting invites relaxation through indoor and outdoor hot springs, offering a soothing view of the mountains. Additional wellness services, such as massage chairs, and easy access to ski slopes complete an unforgettable experience.
An epitome of Japanese elegance, the spacious rooms are equipped with traditional tatami mats and futons, combining simplicity and refinement. Some offer breathtaking views of the surrounding landscapes, capturing the changing beauty of the seasons.
An on-site restaurant offers typical Japanese cuisine, with carefully prepared seasonal dishes, such as beef shabushabu. Nearby, several dining options allow you to discover other local flavors for a rewarding culinary getaway.
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Book on Booking.com
A Genius discount of 10% or more may apply via this link.
Evaluation of Japanese Authenticity
7/10 Relaxing view and natural setting enrich an overall successful experience. The spaces retain traditional accents with a few modern touches. A remarkable onsen enhances the stay while the local gastronomy, although well-crafted, lacks truly refined brilliance.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Refrigerator
Wi-Fi Connection
Parking
Positive Reviews
Excellent location near ski lifts
The hotel is very close to cable cars, chairlifts, and rental shops, making it extremely convenient for skiing and exploring the area on foot.
Spacious and comfortable rooms
Guests appreciated the large, traditional Japanese-style rooms, which provided plenty of space and a cozy atmosphere for families and groups.
Friendly and helpful staff
Many reviews mention the staff being kind, welcoming, and providing helpful services such as transfers and assistance with local information.
High-quality onsen experience
The onsen is praised for its quality and is available 24 hours, offering a relaxing experience after a day of activities.
Delicious and varied meals
Breakfast and dinner received positive feedback for being delicious, with different styles and a variety of options each day.
Convenient transportation services
The hotel offers free transfers to bus terminals and ropeways, and can provide rides to nearby attractions, adding to guest convenience.
Negative Reviews
Facilities and building are a bit old
Some guests noticed that the building and certain amenities appear dated, with a few areas in need of renovation or repair.
Room amenities could be improved
A few reviews mention older fridges, lack of hot water thermos, and not enough electrical outlets or drinking water in some rooms.
Cleanliness and maintenance concerns
There were occasional comments about cleanliness, such as dirty carpets, chipped furniture, or the need for better room cleaning.
Food did not meet everyone's expectations
While many enjoyed the meals, some guests found the food disappointing or noted that the Japanese style was not to everyone's liking.
Some rooms were cold or hard to heat
A few guests found it cold by the window and mentioned difficulty controlling the room temperature during their stay.
Minor inconveniences with facilities
Some guests noted small issues such as low water pressure in the shower, no washing area in the open-air bath, or a small insect in the room.
What are the check-in and check-out times at Zao Plaza Hotel?
Check-in is between 3:00 PM and 7:00 PM, and check-out must be completed before 10:00 AM. Please indicate your arrival time in advance.
Does Zao Plaza Hotel have onsen baths?
Yes, the hotel has indoor and outdoor hot springs where you can relax. These baths use naturally hot water from local thermal springs.
What languages are spoken at Zao Plaza Hotel?
The hotel staff speaks Japanese. We recommend using a translation app if you do not speak Japanese.
What wellness services are available?
Zao Plaza Hotel offers various wellness services, including a public bath, an outdoor bath, and massages for an additional fee. Massage chairs are also available for relaxation.
What type of dining is offered on-site?
The on-site restaurant, Wing, serves a Japanese dinner consisting of seasonal dishes, and also offers a Japanese breakfast. Specialties include beef shabushabu hot pot.
Does Zao Plaza Hotel have parking?
Yes, free private parking is available on-site for guests. It is not necessary to reserve a parking space in advance.
What tourist attractions are near Zao Plaza Hotel?
The hotel is ideally located a one-minute walk from Uwanodai Ski Area, and close to the Zao Ropeway and Lake Okama. Hiking and skiing are also possible in the area.
Are pets allowed on the premises?
No, pets are not allowed at Zao Plaza Hotel.
What cultural activities can be practiced around the hotel?
In addition to outdoor activities, you can explore traditional Japanese culture by visiting local temples or participating in cultural events in the Yamagata region.
How to access Zao Plaza Hotel by public transport?
The hotel is accessible via Kaminoyama-Onsen Station located 16 km away and Yamagata Station 17 km away. A free shuttle is provided from the Zao Onsen bus terminal, an 8-minute walk from the hotel.
What are the establishment’s rules regarding children?
All children are welcome. Children over 6 years old will be charged at the adult rate. Note that no extra beds or cribs are available.
Is Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available throughout the establishment for all guests.
