Zao Shiki no Hotel
8,9/10 Excellent - Based on 358 reviews
An oasis of serenity nestled in the heart of Zao Onsen, the ryokan at Zao Onsen Zao Shiki no Hotel elevates the art of Japanese hospitality with its elegant blend of modernity and tradition. Every corner of the establishment reflects a warm atmosphere, enhanced by the soft light that bathes its onsen baths, indoor or outdoor. The view of the surrounding mountains creates an exceptional setting for relaxation, while the wellness facilities—saunas, massages, and foot baths in hot water—offer a perfect refuge for the body and soul.
Intimate and perfectly designed, the rooms embody a balance between classic Japanese design and modern comfort. Some feature tatami floors and futons, immersing guests in an authentic and soothing atmosphere, while others reveal a more contemporary approach with beds and carpets. At every moment, attention to detail is felt, from plush slippers to immaculate sheets, to the invigorating touch of steaming green tea in delicate porcelain.
The culinary appeal of Zao Shiki no Hotel is not left behind: the restaurant Yama no Uta offers a Japanese gastronomic experience, where refinement and local flavors come together to delight the taste buds. Every morning, the breakfast buffet invites you to savor a variety of dishes in a friendly and bright atmosphere. For a gourmet getaway or an evening drink, charming surrounding restaurants and cafes complete this memorable sensory experience.
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A Genius discount of 10% or more may apply via this link.
Japanese Authenticity Evaluation
6/10 An elegant blend of modern and traditional elements is discovered, although contemporary influence is present. The baths offer a true Japanese ambiance, although some spaces lack authenticity. The cuisine seems varied and well-crafted, but a bit too international. The rooms combine comfort and classic style.
Highlights of the Ryokan
Thermal bath/onsen
Outdoor bath
Public bath
Massages
Sauna
Tatami
Refrigerator
Wi-Fi Connection
Parking
Air conditioning
Restaurant
Positive Reviews
Spacious and comfortable rooms
Guests consistently mention that the rooms are large, clean, and comfortable, often highlighting features like beautiful views, massage chairs, and ample storage space.
Outstanding onsen facilities
The indoor and outdoor onsens are praised as amazing, beautiful, and relaxing. Many guests especially enjoyed the outdoor onsen and the easy access to hot springs.
Exceptional food and dining
Breakfast and dinner are described as delicious, varied, and generous. Kaiseki dinners and Japanese set meals are particularly appreciated, along with thoughtful kids menus.
Helpful and friendly staff
Staff are described as friendly, welcoming, and always willing to help, even making an effort to communicate in English and assist with local arrangements.
Great location for skiing and nature
The hotel is close to ski lifts, snowboarding pistes, and scenic spots like Mt. Zao and the Snow Monsters, making it ideal for winter sports and enjoying the mountains.
Convenient shuttle and extra amenities
Guests appreciated the free shuttle services to and from the station and ski slopes, as well as extras like free snacks, drinks, and access to sister hotel onsens.
Negative Reviews
Communication challenges in English
Some guests found it difficult to communicate with staff in English, especially when booking dinner or asking for menu details, though staff tried their best.
Limited evening activities and bar
A few guests mentioned the lack of a bar and limited things to do in the evenings after returning from the onsen, wishing for more entertainment options.
Ski gear rental limitations
There were some issues with ski gear rental, such as limited boot sizes and no advance reservations, causing inconvenience for guests needing specific equipment.
Early check-out and missing amenities
A couple of reviews noted that the 10am check-out time felt early and that towels were not provided in the public bath, which could be improved.
Occasional onsen closures
Some guests were disappointed that the outdoor onsen was closed during their stay, though alternatives at a sister hotel were offered.
Price and value concerns
A few guests felt the hotel was a bit expensive for what was offered, though most still found the overall experience enjoyable and worthwhile.
Does the ryokan have an onsen? If so, what are the access conditions?
The ryokan Zao Shiki no Hotel offers indoor and outdoor thermal baths. However, the outdoor baths “Shirakaba-no-yu” are closed during winter due to snow accumulation (from late December to late February). The indoor baths and “Hanareyu Hyakuhappo” baths remain accessible year-round. The baths are shared and accessible according to a specific schedule, to be respected on site.
What are the check-in and check-out times?
Check-in at the ryokan is between 2:00 PM and 7:00 PM, and check-out must be done between 7:00 AM and 10:00 AM. Please respect these hours to ensure a smooth experience for all guests.
What languages are spoken at the ryokan?
The staff at Zao Shiki no Hotel speaks Japanese. If you do not speak this language, it is advisable to bring a digital translator or use a translation app.
What rules should be followed?
The ryokan is non-smoking, and pets are not allowed. Guests must be at least 18 years old to check in. Additionally, no baby cribs or extra beds are available.
What wellness options are offered?
The ryokan offers thermal baths, a sauna room, and massages available for an additional fee. These services contribute to an exceptional traditional Japanese relaxation experience.
How is dining on-site conducted?
The ryokan’s “Yama no Uta” restaurant offers Japanese dishes and a breakfast buffet. The menu highlights local ingredients to provide a typical and refined culinary experience.
Is parking available on site?
Yes, free private parking is available on site for guests. No prior reservation is necessary.
What activities or tourist attractions are nearby?
The ryokan is located a one-minute walk from Zao Onsen ski resort and 200 m from Zao Ropeway. You can also visit the Yamagata wild plant garden 15 minutes by car or the Okama crater 90 minutes by road.
Can you stay with pets?
Unfortunately, pets are not allowed in the establishment.
Does the ryokan offer cultural activities?
The ryokan offers an authentic experience including accommodation in traditional rooms with tatami and futon. Bathing in the onsen and wearing yukata provide a glimpse into Japanese traditions.
What transportation options are available to get to the ryokan?
The ryokan is a 5-minute walk from Zao Ropeway station, a 40-minute drive from JR Yamagata station, and about 35 km from Yamagata airport. A shuttle service is also available upon request.
Is there Wi-Fi at the ryokan?
Yes, free Wi-Fi is available in the common areas to stay connected during your stay.
